Service on demand is a light service application and has yet to prove that it has the deep benefits of an on-premise
service application. The on-demand service application is suitable for rapidly-growing SMB companies if they have plans to migrate to on-premise CRM, when their service functionality becomes more complex. SAP on demand runs on a single-tenancy model, compared to the multi-tenancy model offered by its competitors. Therefore SAP on demand would be more attractive if the customer is given a choice of both single and multi-tenancy models. SAP on demand would also be more successful if an on-demand ERP solution is provided.
SAP has the resources and bandwidth to compete against already established players in the on-demand market. In my opinion SAP is not going anywhere and they will eventually gain share in the SaaS market.
Dig deeper on SaaS CRM and CRM on demand vendors
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.