What capabilities do you forsee for extending on-line access to CRM beyond the desktop to PDA's, WAP phones, etc.?
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YOUcentric application actually already does run from wireless PDA devices (Palm and Pocket PC), Blackberry, as well as WAP enabled phones. We definitely see freedom to access from various devices to be critical. A key distinction of the YOUcentric application is that any of the functionality can be accessed from these devices, which is not the case with some vendor's applications which only provide limited functionality from wireless devices.

This was first published in September 2001

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