Building trust with customer strategy:

• Do outsourced call center agents negatively impact customer trust?

  Answer - Don Peppers discusses whether or not outsourced call center agents negatively impact customer trust in this expert response. 20 June 2008

• Sales tips and techniques for building customer trust

  Answer - Don Peppers gives some tips for developing personal selling skills and using them during face-to-face interactions with customers. 20 June 2008

• Two main factors to building trust with customers

  Answer - Don Peppers explains the two factors that influence a customer's trust in a company. 20 June 2008

• How to win back customers and regain customer trust

  Answer - Winning back lost customers isn't easy. Martha Rogers explains how to win back customers in B2C and B2B settings. 08 April 2008

• Increasing shareholder value through customers

  Answer - Expert Martha Rogers emphasizes the importance of building shareholder value through customer trust and customer loyalty. 08 April 2008

• How to increase market share and maintain customer trust

  Answer - Experts Don Peppers and Martha Rogers give tips for increasing market share while maintaining customer trust and putting out high quality products and services. 28 December 2007

• Should our marketing team help define our customer strategy?

  Answer - Experts Don Peppers and Martha Rogers answer a question about whether or not marketing should have a role in defining and implementing a customer strategy. 28 December 2007

• How would you define the perfect customer experience?

  Answer - Expert Martha Rogers gives examples of excellent customer experiences and advises companies to show they care about their customers. 04 December 2007

• The unsatisfied customer: How to turn a bad situation into a great one

  Answer - Expert Martha Rogers gives advice on approaching an unsatisfied customer and preventing the situation altogether. 04 December 2007

• How much do we need to know about every customer experience?

  Answer - Experts Don Peppers and Martha Rogers answer a question about the importance of knowing your customer's past experiences when building a relationship. 30 October 2007