Ask The CRM Expert: Questions & Answers
CRM ROI
Looking for honest answers on the ROI for CRM? Expert Tom Pisello is a veteran in the market and he can help you understand the impact of CRM technology as well as the ROI and total cost of ownership (TCO) of CRM.
Display in sets of :
-
Measuring ROI for a CRM upgrade
Ask the Expert - In this tip, learn how to measure the ROI of a CRM upgrade and how to analyze net tangible benefits, intangible benefits and risk. 06 November 2007 -
What's the difference between NPV and IRR?
Ask the Expert - Looking for a definition of IRR and ROI? Read advice from ROI expert Tom Pisello on how these two different metrics can be used to measure ROI for a CRM project. 06 November 2007 -
Calculating risks and measuring return on CRM software with IRR and NPV
Ask the Expert - Read Tom Pisello's advice on calculating risks and measuring return on CRM, including advice on IRR and NPV in this tip. 06 November 2007 -
How can we quantify ROI for a customer loyalty program?
Ask the Expert - One reader asked Tom Pisello how to measure the return on investment (ROI) of a customer loyalty program. Read his advice here. 09 May 2007 -
Comparing net present value (NPV) and ROI for CRM projects
Ask the Expert - According to Tom Pisello, two projects can have drastically different advantages shown in net present value (NPV) and ROI. Learn why in this expert tip. 09 May 2007 -
Should I use a combination of IRR, NPV and payback for capital budgeting?
Ask the Expert - What method -- internal rate of return (IRR), net present value (NPV) or payback -- is the best method to use for capital budgeting purposes? Read advice here. 09 May 2007 -
How can I calculate internal rate of return (IRR)?
Ask the Expert - Internal rate of return (IRR) is a valuable calculation because it generates a projected return that can be directly compared to the company's hurdle rate. Learn how to calculate IRR in this expert tip from Tom Pisello. 20 February 2007 -
ROI for a CRM analytics implementation
Ask the Expert - In this tip, Tom Pisello helps a bank manager calculate the ROI for an analytics implementation including data mining tools. 19 February 2007 -
Tools to quantify the business value and investment for CRM software
Ask the Expert - Learn how to quantify the business value and investment for CRM in this expert tip from Tom Pisello. 19 February 2007 -
Calculating ROI for VoIP in the call center
Ask the Expert - Learn how to calculate ROI for VoIP in the call center in this expert tip from CRM ROI expert Tom Pisello. 19 January 2007