CRM software for SMB:

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• Online customer service -- how to get started

  Answer - Looking to get started with self service technology? Read advice from Jim Berkowitz on how a small business should begin planning for self service improvements. 02 February 2007

• Will open source CRM software mean cost savings?

  Answer - Read Jim Berkowitz's advice for SMBs debating open source CRM software in this expert tip. 02 February 2007

• Evaluating Microsoft CRM for an SMB

  Answer - Jim Berkowitz, SearchCRM.com's midmarket expert, discusses pros and cons of Microsoft CRM for an SMB in this expert tip. 15 August 2006

• Six questions to help build customer loyalty

  Answer - Want to increase customer loyalty? Start by answering these 6 questions... 07 March 2006

• The benefits of best-of-breed CRM

  Answer - With SAP making headway into the CRM market and Oracle gobbling up everything in sight, what are the advantages to sticking with the smaller CRM vendors? 17 February 2006

• Evaluating Siebel CRM On Demand versus Salesforce.com

  Answer - Deciding between Siebel and Salesforce.com for CRM on demand? Read this expert tip first. 18 March 2005

• Searching for a list of CRM solutions for small companies

  Answer - 14 February 2005

• TCO of Siebel's CRM OnDemand product (Part 1)

  Answer - 25 March 2004

• TCO of Siebel's CRM OnDemand product (Part 2)

  Answer - 25 March 2004