Ask The CRM Expert: Questions & Answers
CRM software for SMB
There's plenty of CRM activity in the small and midsized business (SMB) market. In fact, many analyst firms predict the SMB space will be the fastest growing segment of CRM for the next several years. But there are a lot of challenges for smaller companies who want to get rolling with CRM -- like smaller budgets and fewer resources. Get some advice on how to make CRM work for your SMB company from our seasoned veteran Jim Berkowitz. Submit your question here.
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Open source CRM software: The pros and cons
Ask the Expert - Many organizations, both large and small, are intrigued by open source CRM software, which can be an economical and feature-rich option. 05 January 2012 -
Online customer service -- how to get started
Ask the Expert - Looking to get started with self service technology? Read advice from Jim Berkowitz on how a small business should begin planning for self service improvements. 02 February 2007 -
Will open source CRM software mean cost savings?
Ask the Expert - Read Jim Berkowitz's advice for SMBs debating open source CRM software in this expert tip. 02 February 2007 -
Evaluating Microsoft CRM for an SMB
Ask the Expert - Jim Berkowitz, SearchCRM.com's midmarket expert, discusses pros and cons of Microsoft CRM for an SMB in this expert tip. 15 August 2006 -
Six questions to help build customer loyalty
Ask the Expert - Want to increase customer loyalty? Start by answering these 6 questions... 07 March 2006 -
The benefits of best-of-breed CRM
Ask the Expert - With SAP making headway into the CRM market and Oracle gobbling up everything in sight, what are the advantages to sticking with the smaller CRM vendors? 17 February 2006 -
Evaluating Siebel CRM On Demand versus Salesforce.com
Ask the Expert - Deciding between Siebel and Salesforce.com for CRM on demand? Read this expert tip first. 18 March 2005 -
Searching for a list of CRM solutions for small companies
Ask the Expert - 14 February 2005 -
TCO of Siebel's CRM OnDemand product (Part 1)
Ask the Expert - 25 March 2004 -
TCO of Siebel's CRM OnDemand product (Part 2)
Ask the Expert - 25 March 2004