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Creating and implementing a CRM strategy

Denis Pombriant

Looking for help creating or implementing a CRM strategy? Our resident expert Richard Boardman can help. Learn best practices to follow and pitfalls to avoid when building and implementing a CRM strategy.

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Denis Pombriant

Denis Pombriant

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1 - 7 of 7 in Creating and implementing a CRM strategy

Give agents varied challenges during contact center downtimes
Answer - Contact center managers can give agents a change of pace with varied tasks to take on during idle time. 27 October 2011
Buyers should seek IT guidance for CRM deployments
Answer - Buyers can get help from IT when making a system selection for their CRM operations and find a way to work as partners. IT can operate as a realistic brake on the expectations that the line-of-business folks have on how the program or project can be supported. 04 August 2011
Set strategy to target social media influencers
Ask the Expert - Forrester's Zach Hofer-Shall outlines how to set a startegy to help identify social media influencers. 04 August 2011
The pros and cons of developing CRM in-house
Ask the Expert - Discover the pros and cons of developing CRM in-house in this expert tip. Learn which type of company would benefit from a CRM system developed in-house. 06 January 2009
Tips and best practices for implementing open source CRM
Ask the Expert - When implementing open source CRM, pay attention to budget and functionality, as well as other CRM implementation best practices, says expert Richard Boardman. 05 January 2009
Top 10 CRM implementation pitfalls
Ask the Expert - Get the top 10 CRM implementation pitfalls and learn what organizations should avoid when implementing a CRM system in this tip. 04 December 2008
Measuring the effectiveness of CRM
Ask the Expert - Learn how to measure and evaluate the effectiveness of CRM and find out if pre-built CRM reports will meet your reporting requirements in this expert tip. 04 December 2008

1 - 7 of 7 in Creating and implementing a CRM strategy

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