Evaluating CRM software:

• Why hire a consultant for a CRM upgrade?

  Answer - Expert Paul Greenberg advises a reader on when and why to hire a consultant for a CRM upgrade. 14 August 2007

• Hyperion Reporting vs. Cognos ReportNet

  Answer - Paul Greenberg discusses the differences in functionality and vendor strategy between Hyperion Reporting vs. Cognos ReportNet in this expert tip. 09 May 2007

• What's the best help desk application?

  Answer - In this expert tip, Paul Greenberg compares help desk applications from RightNow Technologies and Remedy. 09 May 2007

• Choosing CRM software for marketing campaign management

  Answer - In this expert tip, Paul Greenberg evaluates Siebel and SAP for marketing campaign management. 19 February 2007

• Comparing on-demand CRM and on-premise CRM fees, architecture, functionality

  Answer - Evaluating on-demand CRM? This expert tip from Paul Greenberg outlines architecture, costs and functionality of on-demand CRM versus traditional on-premise CRM. 19 February 2007

• Sports marketing with CRM software

  Answer - Learn how to use CRM software for marketing campaigns and event ticket management in this expert tip featuring advice from Dr. Jeff Tanner who teaches sports CRM in Baylor University's Sports, Sponsorship and Sales program. 15 January 2007

• Evaluating CRM software after analysis of technology, requirements

  Answer - One reader is looking for help choosing between Salesforce.com and Siebel CRM OnDemand, but, as Paul Greenberg advises, there are many steps to be taken first. 01 December 2006

• Salesforce.com vs. SalesLogix

  Answer - Choosing between Salesforce.com and SalesLogix? Read CRM software expert Paul Greenberg's advice in this exert tip. 01 December 2006

• What call center software is used by Fortune 500 companies?

  Answer - Is there any way to identify the call center software the Fortune 500 companies are using? Maybe not, but Paul Greenberg offers some advice for choosing call center software in this expert tip. 01 December 2006

• Consultant help for CRM software evaluation and selection

  Answer - Paul Greenberg discusses the benefits of using a consultant during a company's CRM selection process in this expert tip and gives advice on what to look for in a consultant. 10 October 2006