Evaluating CRM software:

• CRM integration with a legacy system is not easy, regardless of vendor

  Answer - Integration between CRM and a legacy system can be difficult even if you're using the same vendor, Paul Greenberg says. 05 September 2006

• CRM software trial can help with vendor evaluation

  Answer - CRM evaluation guru Paul Greenberg offers advice on dealing with a vendor during a software trial in this expert tip. 05 September 2006

• Can we expect easy CRM integration from our accounting vendor?

  Answer - Paul Greenberg helps a reader who's wondering about buying a CRM system: should a business go with a known vendor in hopes of easy CRM integration, or find the best solution independently? 31 August 2006

• Is there a reasonable trial period for a CRM application?

  Answer - Paul Greenberg gives expert advice on whether a business can expect a trial period for a vendor's CRM software, and if so, how many users it should include. 31 August 2006

• Contacting reference customers during the evaluation stage of a CRM project

  Answer - Paul Greenberg, SearchCRM.com's expert for evaluating CRM, recommends contacting reference customers during the evaluation stage of a CRM project. 21 August 2006

• Is Microsoft CRM the right choice for our Microsoft-heavy organization?

  Answer - Choosing Microsoft CRM without looking at other options is a mistake, says CRM expert Paul Greenberg. Read more advice in this expert tip. 21 August 2006

• Evaluating CRM for higher education

  Answer - Paul Greenberg advises a reader from an Australian university looking for a CRM solution. 05 July 2006

• Help! We need CRM training following an implementation

  Answer - Looking for quality training in CRM? Paul Greenberg offers advice on CRM training programs. 05 July 2006

• SAP CRM or SAS for a manufacturing company?

  Answer - Learn about evaluating CRM for manufacturing in this tip from Paul Greenberg. 05 July 2006

• Will PRM get its time in the limelight?

  Answer - Paul Greenberg helps evaluate PRM offerings and speaks on where to locate information on PRM. 05 July 2006