Ask The CRM Expert: Questions & Answers
SaaS CRM vs. CRM on premise implementations
It's hard not to get involved in the SaaS vs. on-premise debate for CRM. If you want honest advice and tips to help you evaluate which option is right for your business, ask our market expert Denis Pombriant.
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Can you trust the cloud? Bill Band weighs in on cloud security
Ask the Expert - Many organizations are concerned about CRM cloud security. How much can you trust the cloud and what are the benefits? 28 December 2011 -
Cloud security concerns persist over multi-tenancy environments
Ask the Expert - Since Oracle announced its cloud plans, multi-tenancy has again become a concern. Should users be worried? Cloud expert Jeff Kaplan pulls the truth about cloud security out of the fog. 07 December 2011 -
What does Salesforce.com's partnership with Google mean for SaaS CRM?
Ask the Expert - Expert Denis Pombriant explains how Salesforce.com's partnership with Google will affect the SaaS CRM market and Salesforce.com's competition. 15 May 2008 -
Microsoft CRM Online: How will it compete?
Ask the Expert - CRM software expert Denis Pombriant discusses Microsoft CRM Online and what this release really means for the on-demand CRM software market. 15 May 2008 -
Criteria for evaluating on-demand CRM or SaaS CRM
Ask the Expert - Expert Denis Pombriant gives tips for evaluating on-demand CRM or SaaS CRM and preparing for downtime. 21 March 2008 -
Are there security risks associated with SaaS CRM?
Ask the Expert - Expert Denis Pombriant discusses some of the security risks associated with SaaS CRM. 06 December 2007 -
Will on-demand CRM eventually replace on-premise CRM?
Ask the Expert - Will on-demand CRM replace on-premise CRM in the future? Expert Denis Pombriant discusses the possibility in this expert response. 05 December 2007 -
Common problems with Software as a Service (SaaS) implementations
Ask the Expert - Planning for a Software as a Service (SaaS) implementation integrating ERP and CRM? Read Denis Pombriant's advice here and plan for potential problems. 05 November 2007 -
Implementation cost for a rollout of SaaS at 20 locations
Ask the Expert - One reader asks how to calculate projected costs for a rollout of Software as a Service (SaaS) CRM at more than twenty locations. Read Denis Pombriant's advice here. 05 November 2007 -
CRM data migration from ACT! to new CRM software
Ask the Expert - Expert Denis Pombriant advises a reader on a CRM data migration from Sage Software's ACT CRM to Schwab's Relationship Manager software. 20 August 2007