SaaS CRM vs. CRM on premise implementations:

• Microsoft CRM Online: How will it compete?

  Answer - CRM software expert Denis Pombriant discusses Microsoft CRM Online and what this release really means for the on-demand CRM software market. 15 May 2008

• What does Salesforce.com's partnership with Google mean for SaaS CRM?

  Answer - Expert Denis Pombriant explains how Salesforce.com's partnership with Google will affect the SaaS CRM market and Salesforce.com's competition. 15 May 2008

• Criteria for evaluating on-demand CRM or SaaS CRM

  Answer - Expert Denis Pombriant gives tips for evaluating on-demand CRM or SaaS CRM and preparing for downtime. 21 March 2008

• Are there security risks associated with SaaS CRM?

  Answer - Expert Denis Pombriant discusses some of the security risks associated with SaaS CRM. 06 December 2007

• Will on-demand CRM eventually replace on-premise CRM?

  Answer - Will on-demand CRM replace on-premise CRM in the future? Expert Denis Pombriant discusses the possibility in this expert response. 05 December 2007

• Common problems with Software as a Service (SaaS) implementations

  Answer - Planning for a Software as a Service (SaaS) implementation integrating ERP and CRM? Read Denis Pombriant's advice here and plan for potential problems. 05 November 2007

• Implementation cost for a rollout of SaaS at 20 locations

  Answer - One reader asks how to calculate projected costs for a rollout of Software as a Service (SaaS) CRM at more than twenty locations. Read Denis Pombriant's advice here. 05 November 2007

• CRM data migration from ACT! to new CRM software

  Answer - Expert Denis Pombriant advises a reader on a CRM data migration from Sage Software's ACT CRM to Schwab's Relationship Manager software. 20 August 2007

• Advantages of business process outsourcing with on-demand CRM

  Answer - Expert Denis Pombriant answers a reader question about how a company using business process outsourcing (BPO) can also use Software as a Service (SaaS) or on-demand CRM to its best advantage. 23 July 2007

• What NetSuite's IPO means for SaaS and on-demand CRM

  Answer - Expert Denis Pombriant offers his take on NetSuite's recent IPO announcement and what it means for the SaaS and on-demand CRM market. 23 July 2007