Understanding Microsoft CRM technology:

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• How to customize and configure Microsoft CRM to meet business needs

  Answer - Wondering how to customize and configure Microsoft CRM to meet your organizations’ business needs? Find out how to use Microsoft Dynamics CRM Help to easily make these changes. 29 September 2009

• Understanding the Microsoft CRM sales process and how to convert leads

  Answer - Find out what you need to know about the Microsoft CRM sales process to convert leads to opportunities and accounts and complete the Microsoft Dynamics CRM sales cycle. 29 September 2009

• How to solve Microsoft CRM 4.0 performance problems

  Answer - If you’re having Microsoft CRM 4.0 performance problems, experts recommend following these specific guidelines. 24 September 2009

• How to use Office Communicator for instant messaging in Microsoft CRM

  Answer - Acccording to our expert, the best way to provide instant messaging capabilities to your Microsoft Dynamics CRM 4.0 users is to leverage the presence integration between Microsoft Dynamics CRM and Microsoft Office Communicator. 27 July 2009

• Three options for creating Microsoft CRM surveys

  Answer - Microsoft Dynamics CRM 4.0 does not provide survey questionnaire functionality out of the box, but here are three options for creating Microsoft CRM surveys. 27 July 2009

• Microsoft CRM performance issues and possible solutions

  Answer - Get help debugging Microsoft CRM performance issues and get tips for dealing with slow screen load times in Dynamics CRM 4.0 in this expert Q&A. 20 March 2009

• Tips for converting a lead to a contact in Microsoft CRM

  Answer - Learn to use Microsoft CRM to convert leads, including two ways to covert a lead to a contact and how to map CRM data from lead fields to a contact form. 20 March 2009

• Working with multiple Microsoft CRM instances and security roles

  Answer - Get tips for working with two Microsoft CRM instances on the same domain and learn about Microsoft CRM security roles in CRM 3.0 in this expert tip. 04 December 2008

• Quote generation software that integrates with Microsoft CRM

  Answer - : Learn about two quote generation software vendors that provide complex quote generation and product configuration functionality and work well with Microsoft CRM. 04 December 2008