Using Microsoft CRM:

• Is Microsoft Dynamics CRM 4.0 and Lotus Notes integration possible?

  Answer - Find out about integration between Dynamics CRM 4.0 and Lotus Notes. Lotus Notes users can find tips for monitoring emails through Dynamics CRM 4.0. 06 January 2009

• Six Microsoft accelerators for Dynamics CRM 4.0

  Answer - In this Q&A, learn more about the current list of Microsoft accelerators available for Microsoft Dynamics CRM 4.0 and get tips for deploying them within CRM. 06 January 2009

• Linking Microsoft Outlook contacts to Dynamics CRM

  Answer - Expert Richard Smith explains how users can link their Outlook contacts to CRM in just a few steps. 18 August 2008

• Microsoft eLearning courses for Dynamics CRM training

  Answer - Learn about Microsoft's eLearning options for users looking to get trained in Microsoft Dynamics CRM 4.0 in this expert tip. 18 August 2008

• The advantages of Microsoft CRM Online: Support, flexibility and cost

  Answer - In this expert tip, Richard Smith discusses the standout features in Microsoft CRM Online and explains how Microsoft is directly competing with Salesforce.com 27 May 2008

• Converting and linking leads in Microsoft Dynamics CRM

  Answer - Expert Richard Smith explains the process of converting and linking leads in Microsoft Dynamics CRM. 08 April 2008

• Should we upgrade to Microsoft CRM 4.0?

  Answer - Is Microsoft CRM 4.0 worth upgrading? Find out in this expert response from Richard Smith. 08 April 2008

• Technology requirements for a Dynamics CRM installation

  Answer - Expert Richard Smith discusses the key technologies required for a Dynamics CRM installation. 08 April 2008

• Multi-language deployments of Microsoft CRM

  Answer - Microsoft CRM expert Richard Smith discusses Microsoft CRM's multi-language capabilities in this expert response. 16 January 2008

• How does Microsoft CRM 4.0 integrate with Microsoft Office?

  Answer - Expert Richard Smith lists the Microsoft Office integration enhancements in Microsoft CRM 4.0. 15 January 2008