Using Microsoft CRM:

• Estimating Microsoft CRM customization or configuration costs

  Answer - Expert Richard Smith gives tips for estimating the cost of a Microsoft CRM customization. 06 December 2007

• Is Microsoft Retail Management System (RMS) integrated with Dynamics CRM?

  Answer - Expert Richard Smith discusses whether or not RMS interfaces with Dynamics CRM. 06 December 2007

• Tips for migrating from Salesforce.com to Microsoft CRM

  Answer - When migrating from Salesforce.com to Microsoft CRM, it is important to consider data cleansing and conversion, application configuration, customization and reporting. 07 November 2007

• Is SQL Reporting Services or Microsoft Dynamics Snap better for sending letters?

  Answer - One reader asks for advice on using Microsoft Dynamics Snap or SQL Reporting Services for sending letters or faxes to customers. 04 November 2007

• Comparing Microsoft CRM and GoldMine CRM software

  Answer - Expert Richard Smith offers a comparison of Goldmine's CRM software vs. Microsoft Dynamics CRM. 13 September 2007

• Microsoft CRM implementation on a Small Business Server (SBS)

  Answer - Expert Richard Smith advises a reader who's considering a Microsoft Dynamics CRM implementation on an existing Microsoft Small Business Server (SBS). 13 September 2007

• Creating Microsoft templates for Dynamics CRM with Snap tools

  Answer - Expert Richard Smith offers advice to a reader on creating custom templates in Microsoft Dynamics CRM, using Microsoft's Snap add-on applications. 02 August 2007

• Microsoft CRM Live: Pricing and long-term options

  Answer - Expert Richard Smith offers an overview of Microsoft CRM Live, the new hosted CRM offering that closely matches Microsoft Dynamics CRM. 02 August 2007

• Microsoft CRM support and maintenance for a small business

  Answer - Expert Richard Smith offers advice to a reader wondering how much maintenance Microsoft Dynamics CRM requires and who in the organization should manage the maintenance. 01 August 2007

• Code fixes to update lead contact dates in Microsoft CRM

  Answer - Microsoft CRM expert Richard Smith advises a reader on code workarounds for a Dynamics issue: campaign lead contact dates aren't updating. 27 June 2007