Using Microsoft CRM:

• Integrating Microsoft Dynamics CRM and Amdocs Clarify

  Answer - Microsoft Dynamics CRM does not include integration support for customers to migrate from Amdocs, but customers can use middleware or import tools, says Microsoft CRM expert Richard Smith. 27 June 2007

• Preview of Microsoft's advanced analytics tools for Dynamics CRM

  Answer - Microsoft CRM expert Richard Smith gives a preview of the new advanced analytics tools available for Dynamics CRM. 27 June 2007

• Best practices for lead management in Microsoft CRM

  Answer - In this expert tip, read advice from Richard Smith on lead management in Microsoft CRM. 14 May 2007

• What's the best method for customer data entry in Microsoft CRM?

  Answer - According to Richard Smith, the best way to capture customer data depends upon the nature of the data that you are trying to capture and how you intend to use it. Read his advice for Excel and Dynamics here. 14 May 2007

• Information on Microsoft CRM pricing and return on investment (ROI)

  Answer - Looking for Microsoft CRM pricing information or an ROI analysis for Microsoft Dynamics CRM? Richard Smith offers advice in this tip. 10 April 2007

• Will Microsoft Live be able to compete with Salesforce.com?

  Answer - When can you expect to see Microsoft Live on the market? Richard Smith gives his prediction for the new hosted product, Microsoft's answer to Salesforce.com. 02 March 2007

• Will Windows Vista impact future upgrades to Microsoft CRM?

  Answer - Worried that not upgrading Windows Vista will affect your CRM strategy? Read advice from Richard Smith, Microsoft CRM expert, here. 02 March 2007

• Sales forecasting opportunities and reports in Microsoft CRM

  Answer - What are the best (and easiest) sales reports to create in Microsoft Dynamics CRM? Read advice from Microsoft CRM expert Richard Smith to help create reports for sales effectiveness. 19 January 2007

• Will Microsoft Office users adopt Microsoft CRM at a faster rate?

  Answer - One SearchCRM.com reader asked Richard Smith, "Does a CRM implementation happen more quickly with Microsoft CRM if employees are already using other Microsoft Office products?" Read his answer here. 19 January 2007

• Hot fix functionality for Microsoft CRM Quick Campaigns

  Answer - Learn how to use the hot fix functionality for Microsoft CRM Quick Campaigns in this tip from Richard Smith, SearchCRM.com's Using Microsoft CRM expert. 04 December 2006