Using Microsoft CRM:

• Microsoft CRM in the hospitality industry

  Answer - Learn how Microsoft Dynamics CRM is being used in vertical industries, with a specific look at the hospitality industry, in this expert tip by Richard Smith. 04 December 2006

• Cost analysis of Microsoft CRM mobile access

  Answer - Microsoft CRM's Outlook integration makes it possible for users with non-Windows mobile devices to access CRM data on the road, expert Richard Smith advises. Learn more about mobile access for Dynamics CRM in this expert tip. 30 October 2006

• Language capabilities for using Microsoft CRM with international offices

  Answer - Read advice from Richard Smith, SearchCRM.com's using Microsoft CRM expert, on language functionality for Microsoft CRM, including information on developing a business platform with multiple languages in this expert tip. 30 October 2006

• Lead generation in Microsoft CRM

  Answer - Looking for advice on lead generation in Microsoft CRM? Read advice including information on how to convert a email to a sales lead in this tip from Richard Smith, a Microsoft CRM expert. 30 October 2006

• Evaluation tools and trial options to help you determine if Microsoft CRM is the right choice

  Answer - Is it a good idea to evaluate Microsoft CRM 3.0 by using the trial version? Learn about various evaluation tools and read advice from Richard Smith, SearchCRM.com's Using Microsoft CRM expert, in this tip. 25 September 2006

• How does Microsoft stack up against its competition in the CRM SMB market?

  Answer - As a newcomer to the CRM market, Microsoft has strong competitors in the midmarket, but Dynamics CRM has a lot of unique assets, says Richard Smith in this expert tip. Learn more details about how Microsoft competes in the SMB market here. 25 September 2006

• Integration of Microsoft Dynamics 3.0 with Lotus Notes

  Answer - Learn how Microsoft Dynamics 3.0 integrates with Microsoft Office and Lotus Notes in this expert tip from Richard Smith, Using Microsoft CRM expert. 25 September 2006

• Microsoft CRM Mobile benefits and functionality

  Answer - Is the Dynamics CRM Mobile client worth the investment? Learn benefits and functionality in this expert tip from Richard Smith, SearchCRM.com's Using Microsoft CRM expert. 25 September 2006

• Microsoft-sponsored CRM training for power users

  Answer - Looking for Microsoft CRM training information? Learn about training options including eLearning, training classes, and partner resources from Richard Smith, SearchCRM.com's Using Microsoft CRM expert, in this tip. 25 September 2006

• Using Quick Campaigns effectively for Microsoft Dynamics CRM 3.0

  Answer - Richard Smith, SearchCRM.com's Microsoft CRM expert, explains how to use Quick Campaigns, a new functionality for Microsoft Dynamics CRM 3.0, in this expert tip. 21 August 2006