Ask The CRM Expert: Questions & Answers
Using Microsoft CRM
Microsoft CRM is poised for significant growth in the upcoming years, and you may be wondering how it compares to other CRM vendors. Learn about evaluating Microsoft CRM and using Microsoft's CRM technology in your organization from our expert, Richard Smith.
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Preview of Microsoft's advanced analytics tools for Dynamics CRM
Ask the Expert - Microsoft CRM expert Richard Smith gives a preview of the new advanced analytics tools available for Dynamics CRM. 27 June 2007 -
Code fixes to update lead contact dates in Microsoft CRM
Ask the Expert - Microsoft CRM expert Richard Smith advises a reader on code workarounds for a Dynamics issue: campaign lead contact dates aren't updating. 27 June 2007 -
What's the best method for customer data entry in Microsoft CRM?
Ask the Expert - According to Richard Smith, the best way to capture customer data depends upon the nature of the data that you are trying to capture and how you intend to use it. Read his advice for Excel and Dynamics here. 14 May 2007 -
Best practices for lead management in Microsoft CRM
Ask the Expert - In this expert tip, read advice from Richard Smith on lead management in Microsoft CRM. 14 May 2007 -
Information on Microsoft CRM pricing and return on investment (ROI)
Ask the Expert - Looking for Microsoft CRM pricing information or an ROI analysis for Microsoft Dynamics CRM? Richard Smith offers advice in this tip. 10 April 2007 -
Will Microsoft Live be able to compete with Salesforce.com?
Ask the Expert - When can you expect to see Microsoft Live on the market? Richard Smith gives his prediction for the new hosted product, Microsoft's answer to Salesforce.com. 02 March 2007 -
Will Windows Vista impact future upgrades to Microsoft CRM?
Ask the Expert - Worried that not upgrading Windows Vista will affect your CRM strategy? Read advice from Richard Smith, Microsoft CRM expert, here. 02 March 2007 -
Will Microsoft Office users adopt Microsoft CRM at a faster rate?
Ask the Expert - One SearchCRM.com reader asked Richard Smith, "Does a CRM implementation happen more quickly with Microsoft CRM if employees are already using other Microsoft Office products?" Read his answer here. 19 January 2007 -
Sales forecasting opportunities and reports in Microsoft CRM
Ask the Expert - What are the best (and easiest) sales reports to create in Microsoft Dynamics CRM? Read advice from Microsoft CRM expert Richard Smith to help create reports for sales effectiveness. 19 January 2007 -
Microsoft CRM in the hospitality industry
Ask the Expert - Learn how Microsoft Dynamics CRM is being used in vertical industries, with a specific look at the hospitality industry, in this expert tip by Richard Smith. 04 December 2006