There have never been more ways to connect with customers—and it’s never been more challenging.
That’s why forward-thinking companies are integrating data across channels. And they’re doing it
now... Page 12
Call center VoIP software, Call center agent, Call center manager, On-demand call center, Outsourcing, Software, Speech technology, Self service
ROI, Implementation, Industry news, Strategies, Upgrading CRM
Mobile sales, Sales force automation, Strategy and effectiveness
Customer loyalty, Email marketing, Internet marketing, Marketing automation technology, Campaign management, Management strategies
Evaluating SaaS, SaaS implementation, SaaS vendors, SaaS market trends, SaaS and cloud costs
Analytics, Data integration, Customer privacy, Data governance, Data quality management
Evaluating CRM, Open source CRM, Small business CRM, Vertical CRM software, Salesforce, Microsoft CRM, SAP CRM, Oracle CRM
Commerce and e-commerce strategy, CEM across channels, CEM strategy, Web content management, Knowledge management, Social CRM, Mobile CRM
This edition of the Talking Data podcast looks at how businesses doing big data analytics can apply ethical codes to help ensure that they're good stewards of their customers' data.
Pushing analytics out to front-line workers can be a challenge for some businesses, but they can be overcome.
Commercial insurance companies lose billions of dollars each year to fraud, but there is a major opportunity to use analytics tools to stop this bleeding.
As NoSQL databases become more prevalent in enterprise processing, designing data models for the flexible-schema systems is a looming challenge for data architects and developers.
A data governance program doesn't have to be a police action. Instead, advises expert Anne Marie Smith, data stewards should help bring about cultural change in a collaborative way.
Database expert Craig S. Mullins examines the pros and cons of the in-memory database management system, and the criteria you should consider during the request-for-proposal and evaluation period.
In this chapter from 'SAP Simple Finance: An Introduction,' SAP provides an inside look at Simple Finance and how HANA technology helps the system remove redundantly stored data.
Concept, design and practical implementation all come together in the Fiori user experience.
Based on SAP Fiori, the new UI and Ariba Mobile app are intended to bring a richer user experience to B2B procurement.
Shyam Nath will present on the Internet of Things, business intelligence and the analytics cloud at this year's Collaborate 15 conference.
Las Vegas is an analytics-driven city. With the rarity of cities collecting data like Las Vegas does, Oracle has an interest in Raghav Venkat's data.
Michael Brown thinks that the Collaborate conference has gotten away from its roots in education. At Collaborate 15, he is presenting sessions for new users and experienced ones.
Amazon broke out AWS financial numbers for the first time this week, putting it squarely in the category of major enterprise IT vendors.
What is a machine learning service and how does it differ from big data applications? And how can our company benefit from AWS Machine Learning?
AWS' EC2 Container Service tackles some network and security issues for Docker containers, though there's still room for scheduling improvements.
SharePoint Online was supposed to eliminate some cost and management headaches for users. So why hasn't it?
How will SharePoint 2016 migrate users to hybrid clouds, and what's in store for integration with SQL Server, Power BI and Office 365?
A recent survey indicates widespread dissatisfaction with digital asset management software. Unrealistic expectations are likely a factor.