There have never been more ways to connect with customers—and it’s never been more challenging.
That’s why forward-thinking companies are integrating data across channels. And they’re doing it
now... Page 12
Call center VoIP software, Call center agent, Call center manager, On-demand call center, Outsourcing, Software, Speech technology, Self service
ROI, Implementation, Industry news, Strategies, Upgrading CRM
Mobile sales, Sales force automation, Strategy and effectiveness
Customer loyalty, Email marketing, Internet marketing, Marketing automation technology, Campaign management, Management strategies
Evaluating SaaS, SaaS implementation, SaaS vendors, SaaS market trends, SaaS and cloud costs
Analytics, Data integration, Customer privacy, Data governance, Data quality management
Evaluating CRM, Open source CRM, Small business CRM, Vertical CRM software, Salesforce, Microsoft CRM, SAP CRM, Oracle CRM
Commerce and e-commerce strategy, CEM across channels, CEM strategy, Web content management, Knowledge management, Social CRM, Mobile CRM
Customer data can be valuable on its own, but when it's combined with other internal information and outside sources in a data mashup, the business benefits of analytics apps can skyrocket.
Change is always hard, but at DFW Airport, giving users personalized tools helps reduce the stress of completing BI reports in a new way.
Balancing data access and security in an organization isn't the most glamorous task, but several chief data officers at an MIT conference said it's something CDOs need to take charge of.
Database pioneer Michael Stonebraker told an MIT conference that data curation tools offer a step forward on data integration. Others said things are already progressing through other means.
Implementing an effective data integration strategy is becoming increasingly important as organizations look to collect and analyze information from a diverse set of data sources.
The Redis open source DBMS provides a highly scalable data store that can be shared by multiple processes, applications or servers.
Mobility is becoming a must-have feature of enterprise applications. Developing SAP mobile apps is a lot easier when you have the right tools.
Despite skepticism from experts, companies large and small are finding SAP Business ByDesign to be a good mix of extensibility and convenience.
New York City FC president Tom Glick says global soccer group needs SAP cloud innovations to continue its rapid growth.
Oracle RAC database services provide benefits to the database architecture. See how you can use Oracle Listener and the srvctl utility to create these services.
Oracle Social Network is a cloud-only tool that connects Fusion applications users, facilitating real-time conversation while keeping them secure and private.
Oracle recently partnered with startup Xamarin. Oracle also released the Oracle Commerce Cloud and got a court date for its lawsuit with Rimini Street.
Docker is the hottest thing in town and Amazon, Google and other major cloud providers all want enterprises to use the container service through them.
Developers can work with Amazon Machine Images to control a variety of cloud resources, and can use AWS and third-party tools to improve workflows.
It's hard to determine when to adhere to a service-level agreement versus compromising for price. What are the pros and cons of the AWS SLA?
Progress Software is beefing up digital marketing tools for its Telerik Sitefinity platform, and other content management news.
Too many companies view content management applications in isolation and don't think about them in concert with other applications and data.
Social media listening is becoming standard practice, but key metrics for weighing the importance of a given Web conversation are still emerging.