There have never been more ways to connect with customers—and it’s never been more challenging.
That’s why forward-thinking companies are integrating data across channels. And they’re doing it
now... Page 12
Call center VoIP software, Call center agent, Call center manager, On-demand call center, Outsourcing, Software, Speech technology, Self service
ROI, Implementation, Industry news, Strategies, Upgrading CRM
Mobile sales, Sales force automation, Strategy and effectiveness
Customer loyalty, Email marketing, Internet marketing, Marketing automation technology, Campaign management, Management strategies
Evaluating SaaS, SaaS implementation, SaaS vendors, SaaS market trends, SaaS and cloud costs
Analytics, Data integration, Customer privacy, Data governance, Data quality management
Evaluating CRM, Open source CRM, Small business CRM, Vertical CRM software, Salesforce, Microsoft CRM, SAP CRM, Oracle CRM
Commerce and e-commerce strategy, CEM across channels, CEM strategy, Web content management, Knowledge management, Social CRM, Mobile CRM
Despite the value data scientists can bring to a big data analytics team, not every business requires them. Some are using a mix of technology and culture to avoid the need.
Logi Vision and Logi Info self-service analytics products enable users to perform reporting and dashboarding, scorecarding, search, ad hoc queries, OLAP and data discovery.
Tableau helps users of all technical skill levels quickly analyze, visualize and share data with colleagues so they can make data-driven decisions.
A pivotal magazine article helped medical doctor Parsa Mirhaji along a path to a semantic data lake for healthcare, using Hadoop, RDF, graph databases and more.
Big data may be all the rage, but data warehouse platforms are still being utilized by companies of all sizes. Expert Craig S. Mullins takes a look at the technology.
IBM's planned purchase of The Weather Co.'s data operations may be a bellwether event from which data professionals can learn.
Many users and analysts believe the move to SAP's ERP suite for the HANA in-memory database is inevitable, but it will take time and clearer direction from SAP.
Managing a global SAP rollout is complex and challenging. But by limiting custom development and following other tried-and-true lessons, you can better navigate the challenges.
The SAP SME Summit featured four fast-growing companies that chose SAP platforms. Learn from their experiences and about how SAP engagement could improve.
Oracle Analytics Cloud rounds up a number of the company's business intelligence and big data cloud services. Expert Robert Sheldon takes a look at the cloud analytics platform.
A jury found support vendor Rimini Street guilty of copyright infringement and awarded Oracle $50 million. But officials from the two companies see the decision in a very different light.
Maria Anderson, IOUG president, believes that resilience is crucial to thriving in the IT profession. IT professionals also need to expand their roles into business, she says.
Our global enterprise previously transferred data from the E.U. to the U.S. With Safe Harbor struck down, what is the impact on cloud providers and data privacy?
Hybrid clouds are a fit for many enterprises, albeit convoluted to set up. IT pros must identify the right cloud providers for workloads and develop strategies to overcome hurdles.
AWS users who didn't have an interest in the AWS Device Farm before are intrigued by an important new feature.
Microsoft hasn't released the licensing details for SharePoint 2016, but there are a couple of areas where enterprises can expect additional expenses.
Companies want an enterprise search function that performs like Google, but hurdles persist to make that scenario reality. Emerging technologies offer hope of future parity.
Companies want enterprise search to perform like top Web engines, but improvements will need to target the unique needs of business. New technologies could help bridge that gap.