There have never been more ways to connect with customers—and it’s never been more challenging.
That’s why forward-thinking companies are integrating data across channels. And they’re doing it
now... Page 12
Call center VoIP software, Call center agent, Call center manager, On-demand call center, Outsourcing, Software, Speech technology, Self service
ROI, Implementation, Industry news, Strategies, Upgrading CRM
Mobile sales, Sales force automation, Strategy and effectiveness
Customer loyalty, Email marketing, Internet marketing, Marketing automation technology, Campaign management, Management strategies
Evaluating SaaS, SaaS implementation, SaaS vendors, SaaS market trends, SaaS and cloud costs
Analytics, Data integration, Customer privacy, Data governance, Data quality management
Evaluating CRM, Open source CRM, Small business CRM, Vertical CRM software, Salesforce, Microsoft CRM, SAP CRM, Oracle CRM
Commerce and e-commerce strategy, CEM across channels, CEM strategy, Web content management, Knowledge management, Social CRM, Mobile CRM
Everyone knows executive support for analytics initiatives is important, but CEOs are starting to get behind analytics like never before.
Self-service business intelligence and analytics tools require thoughtful deployment plans to get business users to willingly integrate them into operational workflows.
Organizations have found that they can't just jump into a data lake -- it requires a strategic approach to building an architecture that can support it.
Companies in all industries can benefit from a master data management program, advises MDM expert Anne Marie Smith. Learn how to enhance yours.
A data lake may seem like a clear choice -- deposit all your data in a Hadoop repository for analytics uses -- but navigating those IT waters isn't so simple, consultant Wayne Eckerson says.
As relational database management systems handle more and more data, a strategic approach to data modeling has become vital.
In this video, the National Hockey League's director of digital business development discusses how the league used SAP HANA to greatly expand online NHL team statistics.
Three case studies demonstrate that Hybris can be an effective platform for multi-brand companies wanting to improve customer experience.
This excerpt from 'Implementing SAP HANA, 2nd Edition,' explains the ins and outs of row and column storage, and how SAP HANA's approach to data storage can improve compression and performance.
Oracle Big Data Discovery may be what organizations need to address big data challenges, but the all-in-one product is still in its infancy.
Java was released 20 years ago this week, but Oracle isn't only looking back. Java 9 is due for release in 2016 with a variety of new features, including some from the OpenJDK project.
In this podcast, SearchOracle's Jessica Sirkin details the main discussion topic at the Collaborate 15 conference, where Oracle's cloud services push was on the top of people's minds.
Those apprehensive of public cloud often cite a lack of security as a concern, but monitoring AWS with native and third-party tools can ease your mind.
Cloud integration partners come in all sizes. Determining the right fit means understanding the strengths and weaknesses of each option.
AWS has improved its security features and offers a slew of resources for hardening its cloud. But admins still play a part in preventing breaches.
Cloud file sharing has been a boon for remote collaboration. Now file-sharing apps are poised to help users manage content for mobile experiences.
Companies often want a single interface for managing digital assets, but niche solutions for specific tasks remain the norm for highly specialized DAM software.
Cities like Palo Alto have launched IoT initiatives that are designed to improve citizens' lives and curb traffic congestion and water usage.