There have never been more ways to connect with customers—and it’s never been more challenging.
That’s why forward-thinking companies are integrating data across channels. And they’re doing it
now... Page 12
Call center VoIP software, Call center agent, Call center manager, On-demand call center, Outsourcing, Software, Speech technology, Self service
ROI, Implementation, Industry news, Strategies, Upgrading CRM
Mobile sales, Sales force automation, Strategy and effectiveness
Customer loyalty, Email marketing, Internet marketing, Marketing automation technology, Campaign management, Management strategies
Evaluating SaaS, SaaS implementation, SaaS vendors, SaaS market trends, SaaS and cloud costs
Analytics, Data integration, Customer privacy, Data governance, Data quality management
Evaluating CRM, Open source CRM, Small business CRM, Vertical CRM software, Salesforce, Microsoft CRM, SAP CRM, Oracle CRM
Commerce and e-commerce strategy, CEM across channels, CEM strategy, Web content management, Knowledge management, Social CRM, Mobile CRM
BI vendors are trying to develop competitive niches for their products, but the trend is further fragmenting the technology market.
Social media analytics can give businesses a better idea of what customers think about them, but there are some common challenges to be aware of before getting started on projects.
Sentiment analysis based on social media data can be tricky to pull off, but Capital Market Exchange is using it to provide insights on the corporate bond market to investment managers.
Agriculture, social media, IBM's Watson system and other global topics were discussed at EmTech MIT 2014, with big data wrangling often at the fore.
Consultant Colin White says cloud-based big data systems require the same kind of data management attention as their on-premises counterparts do.
It's hard to pin down exactly what big data is -- and that makes the term almost meaningless, and even cringeworthy, says consultant Rick Sherman.
SAP Shift Notes can help with any disconnect that occurs between shift supervisors, while lending visibility into production processes, writes Jawad Akhtar.
In the end, will users benefit from SAP's acquisition of Concur? One analyst doesn't think so.
In this news roundup, SAP InfiniteInsight and Lumira both get new updates, and a report finds many companies struggle with long-term HR strategies.
Oracle founder and CTO Larry Ellison's cloud-focused opening keynote speech at the vendor's Oracle OpenWorld 2014 conference was a mix of the substantial and the specious.
At Oracle OpenWorld 2014, CTO Larry Ellison announced that users will be able use a new cloud database service to send their Oracle Database instances to the cloud with "the push of a button."
Oracle executives say "nothing to see here" as Larry Ellison relinquishes CEO. Logic dictates otherwise.
Graef-USA combined AWS storage with a Panzura appliance to slash thousands of dollars from its budget and also streamline backups.
Think you know everything about Amazon Simple Storage Service? Test your storage knowledge with this 10 question quiz about Amazon S3.
Dan Sullivan reviews AWS CloudFront and the two types of content it works with, static and dynamic.
Content is increasingly contextual, incorporating cues from user online behavior to serve up a better audience experience.
SharePoint in the cloud can be low-cost and provide ease of access to content, but performance can grind to a halt if users insist on customization.
SharePoint Online development is far different from SharePoint on-premises development. It's the elephant in the room, one expert said.