There have never been more ways to connect with customers—and it’s never been more challenging.
That’s why forward-thinking companies are integrating data across channels. And they’re doing it
now... Page 12
Call center VoIP software, Call center agent, Call center manager, On-demand call center, Outsourcing, Software, Speech technology, Self service
ROI, Implementation, Industry news, Strategies, Upgrading CRM
Mobile sales, Sales force automation, Strategy and effectiveness
Customer loyalty, Email marketing, Internet marketing, Marketing automation technology, Campaign management, Management strategies
Evaluating SaaS, SaaS implementation, SaaS vendors, SaaS market trends, SaaS and cloud costs
Analytics, Data integration, Customer privacy, Data governance, Data quality management
Evaluating CRM, Open source CRM, Small business CRM, Vertical CRM software, Salesforce, Microsoft CRM, SAP CRM, Oracle CRM
Commerce and e-commerce strategy, CEM across channels, CEM strategy, Web content management, Knowledge management, Social CRM, Mobile CRM
Businesses want to be more data-driven, and vendors are capitalizing on the demand with sleek, self-service tools. But it's culture, not tools, that creates a data-driven organization.
By comparing and contrasting big data analytics software from the leading vendors, you can find the tool that best meets your needs.
The record-keeping systems used by most healthcare providers don't make analyzing the data easy, but some providers are finding a way around these challenges.
Data preparation processes are changing as business users cope with big data in all its variations, according to the latest Talking Data podcast.
HP's Vertica analytics platform update will include better streaming data support via Kafka, and SQL-on-Hadoop improvements.
A new data ingestion and extraction tool supporting the Hadoop Distributed File System is at the heart of startup vendor DataTorrent's efforts to broaden its big data analytics engine's appeal.
Led by Sara Marshall, the state's digital transformation taps SAP HANA for data analysis to fight complex problems, such as infant mortality.
HANA powers real-time analytics tablets with courtside performance stats, and SuccessFactors adds "intelligent" self-service.
Given a choice, 10% of Ariba users opted for the new user interface in the first three days of its rollout.
Oracle Mobile Cloud Services will integrate with the Xamarin platform, which lets developers build, test and model mobile applications in C#.
Oracle acquired CRM company Maxymiser to be part of the Oracle Marketing Cloud. Maxymiser specializes in testing, targeting and personalizing marketing.
Along with the Oracle ULA, Oracle is offering users another contract option, the Perpetual Unlimited License Agreement. Experts discuss the pros and cons.
Only two of AWS' 11 current generation instance types use paravirtualization. The rest run on hardware virtualization, a growing preference from AWS.
Our business sends promotional emails and newsletters. We like our current email server, but could AWS Simple Email Service help with our marketing efforts?
Public cloud providers can suffer server failures like any other business. Startups need to be aware of their own risk tolerance while maintaining security standards.
Wearable devices may soon carve a niche in mobile Web strategies. But not all Web content management platforms are up for the challenge.
Compliance initiatives are often prompted by legal or regulatory concerns, but a proactive approach is more likely to create return on investment.
Business intelligence tools can turn company data into valuable insights, but unstructured data is often a missing component. It doesn't have to be.