• January 16, 2006 16 Jan'06

    Salesforce.com Summer '05

    Enterprise companies are fast learning that a sales force automation (SFA) application only works if the sales force is using it and using it properly. With that in mind, Salesforce.com's flexible deployment, performance and ease of use and ...  Continue Reading

  • January 16, 2006 16 Jan'06

    Knova Self-Service 6.5

    This year's winner in the online self-service category is Knova Self-Service 6.5. The application was singled out by our judges for its solid platform, its breadth and depth and its "very cool core technology" for search and analytics.  Continue Reading

  • January 16, 2006 16 Jan'06

    SAS Marketing Automation 4.3

    One key to successful marketing is superior customer analytics. If you don't have solid customer intelligence, you can't market effectively. So it's not too surprising that a company traditionally focused on analytics is the winner in our category ...  Continue Reading

  • January 16, 2006 16 Jan'06

    Kana Response 8.0

    Kana's Response 8.0 stood out as a leader in helping companies manage and respond to customer e-mails.  Continue Reading

  • January 16, 2006 16 Jan'06

    Envox 6

    This year's winner, Envox's 6.1 Communications Development Platform, seeks to make speech recognition easier for companies and customers. Our judges chose Envox because it "… continues to make speech recognition applications easier to develop...  Continue Reading

  • January 16, 2006 16 Jan'06

    CommercialWare OrderMotion 8.0

    OrderMotion is a web-accessible order, fulfillment, and customer -management system.  Continue Reading

  • January 16, 2006 16 Jan'06

    Witness Systems Impact 360

    According to our judges' panel, "unification of several packages, features and applications into a single, easy-to-use interface makes the Witness Impact 360 a clear winner in workforce optimization."  Continue Reading

  • January 16, 2006 16 Jan'06

    Dovarri 6.0

    Small and medium-sized businesses have little time for learning complicated applications and are often reliant on vendor support. That's what earned Dovarri the gold in this year's SMB sales application. According to our judges, its support and ease...  Continue Reading

  • January 16, 2006 16 Jan'06

    RightNow Marketing 7.5

    RightNow, traditionally a customer service specialist, first introduced marketing and sales functionality in late 2004. It hasn't taken long for the market to warm up to the new offerings.  Continue Reading

  • January 16, 2006 16 Jan'06

    DataFlux Data Quality Integration Solution 7.0

    The Data Quality Integration Solution Version 7.0 is a platform designed to enhance the visibility and viability of data quality standards and practices throughout the enterprise.  Continue Reading

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