• November 30, 2006 30 Nov'06

    Voices of CRM: John Ragsdale on self-service

    John Ragsdale, vice president of research for the SSPA discusses self-service technology moving from a tactical to a strategic imperative, microsites and the vendors in the market.  Continue Reading

  • November 28, 2006 28 Nov'06

    Customer self-service quiz

    Many CRM practitioners are aware of the cost savings associated with self service. But there is a lot more you need to know in order to use self service effectively in your organization. Test your self service savvy with this quiz from SearchCRM.com.  Continue Reading

  • November 28, 2006 28 Nov'06

    Customer self-service quiz answers

    Looking for a cheat sheet to SearchCRM.com's Customer self service quiz? Read answers and get detailed information on all related CRM topics, including the benefits of self service technology and how to select and manage self service ...  Continue Reading

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