• September 28, 2006 28 Sep'06

    Mobile CRM sees midmarket momentum

    A series of software releases, partnerships and acquisitions is bringing mobile CRM technology to a wider range of organizations.  Continue Reading

  • September 27, 2006 27 Sep'06

    Outsourcing the call center: Building a business case

    Creating and operating a call center is a complex and expensive exercise. Today more and more companies are looking at outsourcing as an alternative. In this business case, Richard Snow, VP and research director at Ventana Research, outlines some ...  Continue Reading

  • September 27, 2006 27 Sep'06

    Hosted call center quiz

    SaaS is a burgeoning technology in the CRM market, but what can it offer for the call center? How much do you know about hosted CRM call center technology and vendors? Test yourself today to start optimizing your call center tomorrow.  Continue Reading

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