Editors' Picks
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CRM trends: Customer engagement, free range agents and more
Fresh from the ACCE conference, Lena J. Weiner reports on multiple exciting trends in CRM, including automated and social CRM.13 Jun 2013
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BYOD strategy, mobile device security remain a top IT priority
As BYOD continues to proliferate in the workplace, mobile device security remains a top IT priority, according to a recent SearchCompliance survey.30 May 2013
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Mobile device management best practices for the connected organization
Mobile devices force reexamination of many data processes. In this tip, learn mobile device management best practices for the consumerized workplace.09 May 2013
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Overcoming the data governance and security implications of BYOD
In this tip, learn the data governance and security obstacles businesses must consider when implementing a BYOD policy, and how to overcome them.18 Apr 2013
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Forrester: Use mobile engagement to drive business process transformation
In this SearchCIO tip, Forrester Research delivers a step-by-step guide to using mobile engagement to drive business process transformation.04 Apr 2013
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Are JD Edwards and Oracle mobile applications the future of business?
Soaring mobility adoption means enterprises have to 'go mobile.' Learn why JD Edwards and Oracle mobile apps will change business in the near future.15 Mar 2013
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Video: Preparing mobility strategy for the new wave of connectivity
In this video, learn how a solid, proactive mobile strategy can help alleviate risks around BYOD -- and even improve productivity in the process.28 Feb 2013
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Movie app rewards well-behaved patrons in Cinemark theaters
The CineMode movie app gives movie-goers control of the viewing experience in Cinemark theaters. Learn more in this podcast video with Cinemark's CTO.31 Jan 2013
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When planning enterprise BYOD policy, beware employee privacy concerns
When implementing BYOD, employee privacy is often overlooked. Here's how to craft an enterprise BYOD policy that avoids potential legal complications.23 Jan 2013
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Mobile device adoption alters UC strategies
As the BYOD revolution unfurls, enterprises find that mobile device adoption requires an alteration to current unified communications (UC) strategies.17 Jan 2013
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The evolution of enterprise telephony: Prepare UC for mobile endpoints
While desk phones remain viable, the evolution of the UC endpoint is inevitable. Enterprise telephony must incorporate mobile devices.15 Jan 2013
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NetSuite acquires Retail Anywhere, touts revised e-commerce technology
A BMX bicycle dealer talks about Retail Anywhere, a point-of-sale company acquired today by CRM vendor NetSuite to update its e-commerce technology.10 Jan 2013
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Optimize and tune your business to the mobile channel
Expert J Schwan explains how 'random acts of mobile' are marring mobile channel strategies and why he preaches a mobile app dev user first approach.08 Jan 2013
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Mobile engagement at Krispy Kreme: Clever sensors ping doughnut lovers
Easy-to-use apps that are designed specifically for mobile devices are a great way to engage customers. Just ask the folks at Krispy Kreme.06 Dec 2012
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Hot data storage technologies for 2013
These six storage technologies will play pivotal roles in transforming data centers in 2013.05 Dec 2012
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Mobile channels: The right and wrong way to reach busy customers
The increased use of mobile applications means contact centers must properly use mobile channels to connect with their customers, experts say.30 Nov 2012
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Emirates Airlines creates a Windows 8 CRM application for the sky
Emirates Airlines created a Windows 8 CRM application for the HP ElitePad 900 to improve customer relations.27 Nov 2012
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The story of five CIO entrepreneurs in India
Want to start your own business? Let the story of these five Indian CIO entrepreneurs kindle the entrepreneurial fire in you.23 Nov 2012
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Mobile cloud apps vs. native apps: The developer's perspective
Controversy is brewing among developers as to whether native apps are better than mobile cloud apps. Expert Bill Claybrook examines both.02 Nov 2012
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Microsoft Dynamics CRM software now includes Yammer and Skype
Microsoft added a new user interface and integrated Skype and Yammer in an update of its Dynamics CRM software.02 Nov 2012