Incremental Revenue (Value) Analysis

Incremental Revenue (Value) Analysis is a process used to calculate the value of each agent in a call center.

Incremental Revenue (Value) Analysis is a process used to calculate the value of each agent in a call center. Value is an estimate approximated through cost/benefit (revenue) analysis. Once calculated, the information is used to determine the organizational impact of downsizing or adding agents.

This was first published in October 2006

Glossary

'Incremental Revenue (Value) Analysis' is part of the:

View All Definitions

Dig deeper on Call center agent

Pro+

Features

Enjoy the benefits of Pro+ membership, learn more and join.

0 comments

Oldest 

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to:

File Extensions and File Formats

Powered by:

SearchBusinessAnalytics

SearchDataManagement

SearchSAP

SearchOracle

SearchAWS

SearchContentManagement

Close