Incremental Revenue (Value) Analysis is a process used to calculate the value of each agent in a call center. Value is an estimate approximated through cost/benefit (revenue) analysis. Once calculated, the information is used to determine the organizational impact of downsizing or adding agents.
By submitting your email address, you agree to receive emails regarding relevant topic offers from TechTarget and its partners. You can withdraw your consent at any time. Contact TechTarget at 275 Grove Street, Newton, MA.