call center

A call center is a physical place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation. Typically, a call center has the ability to handle a considerable volume of calls at the same time, to screen calls and forward them to someone qualified to handle them, and to log calls. Call centers are used by mail-order catalog organizations, telemarketing companies, computer product help desks, and any large organization that uses the telephone to sell or service products and services. Two related terms are virtual call center and contact center

 

This was last updated in March 2007
Posted by: Margaret Rouse
View the next item in this Essential Guide: call center agent or view the full guide: A guide to call center metrics

More News and Tutorials

There are Comments. Add yours.

 
TIP: Want to include a code block in your comment? Use <pre> or <code> tags around the desired text. Ex: <code>insert code</code>

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
Sort by: OldestNewest

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to:

Research More Tech Terms

  • Search thousands of tech definitions
  • Browse tech definitions
    Browse Alphabetically:

Powered by WhatIs.com

File Extensions and File Formats

File Extension and File Formats List:

Powered by WhatIs.com