call center agent

A call center agent is the person who handles incoming or outgoing customer calls for a business. A call center agent might handle account inquiries, customer complaints or support issues. Other names for a call center agent include customer service representative (CSR), telephone sales or service representative (TSR), attendant, associate, operator, account executive or team member.

This was last updated in July 2007
Posted by: Margaret Rouse
View the next item in this Essential Guide: call center schedule adherence or view the full guide: A guide to call center metrics

More News and Tutorials

There are Comments. Add yours.

 
TIP: Want to include a code block in your comment? Use <pre> or <code> tags around the desired text. Ex: <code>insert code</code>

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
Sort by: OldestNewest

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to:

Research More Tech Terms

  • Search thousands of tech definitions
  • Browse tech definitions
    Browse Alphabetically:

Powered by WhatIs.com

File Extensions and File Formats

File Extension and File Formats List:

Powered by WhatIs.com