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call center agent

definition -

A call center agent is the person who handles incoming or outgoing customer calls for a business. A call center agent might handle account inquiries, customer complaints or support issues. Other names for a call center agent include customer service representative (CSR), telephone sales or service representative (TSR), attendant, associate, operator, account executive or team member.

last updated20 Jul 2007

Read more about call center agent:

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Find out more in the call center agent topic section dedicated to agent news and advice.
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Browse SearchCRM.com’s Call Center Manager Learning Guide for resources on call center agent management

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Terms from Whatis.com − the technology online dictionary
  • outbound call  (searchCRM.com)
    • An outbound call is one initiated from a call center agent to a customer on behalf of the call center or a client... (Continued)
  • outbound call center  (searchCRM.com)
    • An outbound call center is one in which call center agents make outbound calls to customers on behalf of a business or client... (Continued)
  • off-peak  (searchCRM.com)
    • Off-peak, in a call center context, describes a time period with fewer calls than are handled in a busy period... (Continued)