SearchCRM.com Definitions (Powered by WhatIs.com)
collaborative browsing
definition -
Collaborative browsing (also known as co-browsing) is a software-enabled technique that allows someone in an enterprise contact center to interact with a customer by using the customer's Web browser to show them something. For example, a B2B customer having difficulty placing an order could call a customer service representative who could then show the customer how to use the ordering pages as though the customer were using their own mouse and keyboard. Collaborative browsing can include e-mail, fax, regular telephone, and Internet phone contact as part of an interaction.
Effectively, collaborative browsing allows a company and a customer to "be on the same page."
last updated19 Aug 2001
Read more about collaborative browsing:
-
-
-
Do you have something to add to this definition? Let us know.
Send your comments to techterms@whatis.comComprehensive customizable CRM, level of support CRM and Open Source CRM.