SearchCRM.com Definitions (Powered by WhatIs.com)
fast clear down
Show me everything on
Call center agent
definition -
A fast clear down is a call center term for a caller who hangs up upon hearing a delay notice. Fast clear downs impact call center metrics.
Learn more about Call center agent
-
Finding remote call center agent jobs and opportunities
Ask the Expert - In this expert answer, Donna Fluss gives tips for finding remote call center agent jobs and lists 16 things people should do to prepare for a job as a remote call center agent. -
Managing call center stress: Three stress management training courses for agents
Ask the Expert - In order to deal with the tension of emotional calls, call center agents often require stress management training. Expert Donna Fluss names three companies who have developed stress management... -
CRM jobs and careers: Special report
Special Report - In this CRM jobs and careers special report, you'll find popular news articles, expert advice and other resources to help with a job search or career advancement. Get the latest CRM job market news... -
Are one-to-one relationships between agents and customers a good idea?
Ask the Expert - Expert Martha Rogers discusses the relationship customer service representatives (CSRs) should have with customers. -
Call center interaction dos and don'ts
Special Report - Handling customer interactions isn't always easy, since every interaction is unique and different customers present different challenges. We've put together this list of the things call center agents... -
Call center contest: How did you impact the customer experience?
Contest - The editors at SearchCRM.com want to know about your most rewarding experience as a customer service rep – our panel of judges will nominate their favorite stories and the top three will win... -
CRM jobs and careers: Special report
Special Report - In this CRM jobs and careers special report, you'll find popular news articles, expert advice and other resources to help with a job search or career advancement. Get the latest CRM job market news... -
Team building games for call center employees
Chapter Download - This chapter includes three team building games for call center employees. These activities can be used to encourage team building in call centers and motivate call center staff. -
Office poker games to break the ice in the call center
Chapter Download - Office poker games are a fun way to encourage your employees to get to know each other better.This chapter excerpt from "More Quick Team-Building Activities for Busy Managers" gives step-by-step...
last updated10 Aug 2006
Do you have something to add to this definition? Let us know.
Send your comments to techterms@whatis.comMore resources from around the web:
-
Comprehensive customizable CRM, level of support CRM and Open Source CRM.