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Learn more about Call center agent

• Finding remote call center agent jobs and opportunities
  Ask the Expert  - In this expert answer, Donna Fluss gives tips for finding remote call center agent jobs and lists 16 things people should do to prepare for a job as a remote call center agent.
• Managing call center stress: Three stress management training courses for agents
  Ask the Expert  - In order to deal with the tension of emotional calls, call center agents often require stress management training. Expert Donna Fluss names three companies who have developed stress management...
• CRM jobs and careers: Special report
  Special Report  - In this CRM jobs and careers special report, you'll find popular news articles, expert advice and other resources to help with a job search or career advancement. Get the latest CRM job market news...
• Are one-to-one relationships between agents and customers a good idea?
  Ask the Expert  - Expert Martha Rogers discusses the relationship customer service representatives (CSRs) should have with customers.
• Call center interaction dos and don'ts
  Special Report  - Handling customer interactions isn't always easy, since every interaction is unique and different customers present different challenges. We've put together this list of the things call center agents...
• Call center contest: How did you impact the customer experience?
  Contest  - The editors at SearchCRM.com want to know about your most rewarding experience as a customer service rep – our panel of judges will nominate their favorite stories and the top three will win...
• CRM jobs and careers: Special report
  Special Report  - In this CRM jobs and careers special report, you'll find popular news articles, expert advice and other resources to help with a job search or career advancement. Get the latest CRM job market news...
• Team building games for call center employees
  Chapter Download  - This chapter includes three team building games for call center employees. These activities can be used to encourage team building in call centers and motivate call center staff.
• Office poker games to break the ice in the call center
  Chapter Download  - Office poker games are a fun way to encourage your employees to get to know each other better.This chapter excerpt from "More Quick Team-Building Activities for Busy Managers" gives step-by-step...