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fast clear down

Definition

fast clear down

A fast clear down is a call center term for a caller who hangs up upon hearing a delay notice. Fast clear downs impact call center metrics.

Related glossary terms: collaborative browsing (co-browsing), escalation plan, automatic callback, occupancy, blended agent, Incremental Revenue (Value) Analysis, average handle time (AHT), trouble ticket (trouble report), silent monitoring, first call resolution (FCR)

This was last updated in March 2007

Posted by: Margaret Rouse

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