longest delay in queue (LDQ) definition

Longest delay in queue (LDQ) is the longest time period that a customer in a queue waits before either connecting with an agent or hanging up (which is known as a fast clear down).

In call center metrics, LDQ is tracked through two categories – longest delay to answer and longest delay to action. Longest delay to answer is the longest delay for a caller before being managed by an agent; longest delay to abandon is the maximum time a caller waited for agent interaction before hanging up.

This was first published in March 2007

Continue Reading About longest delay in queue (LDQ)

Dig Deeper

PRO+

Content

Find more PRO+ content and other member only offers, here.

0 comments

Oldest 

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to:

-ADS BY GOOGLE

File Extensions and File Formats

Powered by:

SearchBusinessAnalytics

SearchDataManagement

SearchSAP

SearchOracle

SearchAWS

SearchContentManagement

Close