Definition

outbound call

An outbound call is one initiated from a call center agent to a customer on behalf of the call center or a client. Typical outbound calls include include telemarketing, sales or fund-raising calls, as well as calls for contact list updating, surveys or verification services.

A call center may handle either outbound or inbound calls exclusively or might deal with a combination of the two.

This was last updated in July 2007
Posted by: Margaret Rouse

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