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outbound call

definition -

An outbound call is one initiated from a call center agent to a customer on behalf of the call center or a client. Typical outbound calls include include telemarketing, sales or fund-raising calls, as well as calls for contact list updating, surveys or verification services.

A call center may handle either outbound or inbound calls exclusively or might deal with a combination of the two.

last updated23 Jul 2007

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    • An outbound call center is one in which call center agents make outbound calls to customers on behalf of a business or client... (Continued)
  • off-peak  (searchCRM.com)
    • Off-peak, in a call center context, describes a time period with fewer calls than are handled in a busy period... (Continued)
  • inbound call  (searchCRM.com)
    • An inbound call is one that a customer initiates to a call center or contact center... (Continued)