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readerboard

definition -

A readerboard is a visual display board that conveys information about a wide variety of subjects, including advertising for products or services, travel, news or event information.

While traditional readerboards often use simple block letters that must be physically manipulated to change the message, many modern versions use LEDs that may be instantaneously updates to reflect changes to the information displayed.

When used in call centers, readerboards may display real-time information relating to agent or trouble ticket status, call trends and overall call center functionality.

A readerboard may also be called a "displayboard" or "wall display."

last updated21 Aug 2006

Read more about readerboard:

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SearchCRM.com's Ask the Expert: Absenteeism in the call center
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Readerboards.com provides a online community forum for people who work within, support or report on the call center industry.
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SearchCRM.com offers a call center hardware topic center

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