Definition

talk time

1) In customer relationship management (CRM), talk time is the amount of time a call center agent spends with a caller during a transaction. Talk time typically includes everything from "hello" to "goodbye" and is often expressed in terms of average minutes.

2) In wireless telephone service, talk time is the total time a battery can power a phone while the telephone is used to receive or perform a call. Because talk time requires more power, it is much shorter than standby time.

This was last updated in April 2005

Continue Reading About talk time

Dig Deeper on Call center agent

PRO+

Content

Find more PRO+ content and other member only offers, here.

0 comments

Oldest 

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to:

-ADS BY GOOGLE

File Extensions and File Formats

Powered by:

SearchBusinessAnalytics

SearchDataManagement

SearchSAP

SearchOracle

SearchAWS

SearchContentManagement

SearchSalesforce

Close