Speech technology Definitions

  • C

    call center

    A call center is a centralized department to which phone calls from current and potential customers are directed.

  • chatbot

    A chatbot is a computer program that attempts to simulate the conversation of a human being via text or voice interactions.

  • contact center infrastructure

    A contact center infrastructure is a framework composed of the physical and virtual resources that a call center facility needs to operate effectively.

  • E

    emotions analytics (EA)

    Emotions analytics (EA) is the analysis of a person's verbal and non-verbal communication in order to understand the person's mood or attitude.

  • S

    speech recognition

    Speech recognition, the ability for a machine to convert spoken language to text, is often used for voice dialing, call routing and voice search.

  • V

    voice recognition (speaker recognition)

    Voice or speaker recognition is the ability of a machine or program to receive and interpret dictation or to understand and carry out spoken commands.

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