E - Definitions

  • E

    e-mail postage (sender pays)

    E-mail postage (sometimes referred to as sender pays) is a proposed system that would involve charging senders a very small amount of money (sometimes called a micropayment) for the delivery of each e-mail message sent.

  • e-support

    Part of the growing trend toward online customer relationship management (CRM), e-support is the electronic (usually Web-based) version of customer service that would otherwise have required either a visit to a company or a telephone call.

  • EggFusion (egg-vertising)

    EggFusion is a company that places advertisements, freshness expiration dates or other data on eggs sold in retail stores... (Continued)

  • emotions analytics (EA)

    Emotions analytics (EA) is the analysis of a person's verbal and non-verbal communication in order to understand the person's mood or attitude.

  • entity relationship diagram

    An entity-relationship diagram (ERD) is a type of data modeling that shows a graphical representation of objects or concepts within an information system or organization and their relationship to one another.

  • Erlang B

    Erlang B is a modeling formula that is widely used in call center scheduling... (Continued)

  • Erlang C

    Erlang C is a traffic modeling formula used in call center scheduling to calculate delays or predict waiting times for callers... (Continued)

  • escalation plan

    An escalation plan is a set of procedures set in place to deal with potential problems in a variety of contexts... (Continued)

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