customer service and support

According to Lithium Technologies (a CSS product vendor), corporate costs for CSS interactions are expected to reach $100 billion in 2004. To increase customer satisfaction, while minimizing the costs involved, many companies are turning to customer-based service applications such as Web self-service and online communities for customer-to-customer support.

Read more about customer service and support: - SearchCRM.com offers a selection of resources about customer service and support. - Lithium explains more about customer support communities.

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