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June 2011

Best practices for a contact center technology overhaul

Sponsored by Contactual (Now 8x8, Inc.)

With all of the contact center technology options available today, it can be challenging to make the best software choices for your organization. Tap into the expert advice in this e-book to choose contact center technology that will help you leverage multiple contact channels, effectively monitor agent interaction and deliver an excellent customer experience.

Table Of Contents

  • When is the right time to overhaul contact center technology?
  • Contact center software purchases: It’s strictly business
  • New contact center technology needs traditional rollout
  • As contact center cash emerges, plan well for infrastructure overhauls

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