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How to keep customers -- and keep them happy: High-return tactics for building customer loyalty
This e-book is full of expert advice for implementing a successful customer experience management (CEM) plan. Learn tried and true tactics for building customer loyalty and making an impact on the customer experience.
Table Of Contents
- Leveraging customer loyalty in a down economy
- Gartner suggests seven ways to improve the customer experience
- Customer loyalty demands employee loyalty
- FAQ: How to be successful with customer loyalty programs
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