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October 28, 2011

How to keep customers -- and keep them happy: High-return tactics for building customer loyalty

This e-book is full of expert advice for implementing a successful customer experience management (CEM) plan. Learn tried and true tactics for building customer loyalty and making an impact on the customer experience.

Table Of Contents

  • Leveraging customer loyalty in a down economy
  • Gartner suggests seven ways to improve the customer experience
  • Customer loyalty demands employee loyalty
  • FAQ: How to be successful with customer loyalty programs

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