Access your Pro+ Content below.
Improving customer experience management across channels
Sponsored by KANA
Read this expert e-book to uncover why customer experience management (CEM) technology is the key to improving customer satisfaction and learn how to provide a consistent customer experience across all communication channels through a comprehensive CEM strategy.
Table Of Contents
- Using CEM software for a lofty goal: Customer satisfaction
- Measure contact center analytics across channels, have happy customers
- For a single view of customer, experts single out CEM technology
- Customer experience management gives Dell, Amex an edge
Access this PRO+ Content for Free!
By submitting your email address, you agree to receive emails regarding relevant topic offers from TechTarget and its partners. You can withdraw your consent at any time. Contact TechTarget at 275 Grove Street, Newton, MA.
More PRO+ ContentView All