Sponsored by KANA
Read this expert e-book to uncover why customer experience management (CEM) technology is the key to improving customer satisfaction and learn how to provide a consistent customer experience across all communication channels through a comprehensive CEM strategy. Access >>>
Table of contents
- Using CEM software for a lofty goal: Customer satisfaction
- Measure contact center analytics across channels, have happy customers
- For a single view of customer, experts single out CEM technology
- Customer experience management gives Dell, Amex an edge
Premium Content for Free.
More Premium Content Accessible For Free
Contact center technology today requires a new approach
Managing customer relationships today is about a whole lot more than a weekly newsletter and a few phone lines. Organizations ahead of the curve have...
The more the merrier: Customer service goes multichannel
Multichannel marketing means allowing customers to have conversations on their terms, at their convenience and using the channels -- phone, email, ...
Customer experience consistency key to successful CRM
The age of the isolated call center is over. Organizations need to give customers a number of ways to reach them -- websites, mobile apps, Short ...