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September 2012

Improving customer experience management across channels

Sponsored by KANA

Read this expert e-book to uncover why customer experience management (CEM) technology is the key to improving customer satisfaction and learn how to provide a consistent customer experience across all communication channels through a comprehensive CEM strategy.

Table Of Contents

  • Using CEM software for a lofty goal: Customer satisfaction
  • Measure contact center analytics across channels, have happy customers
  • For a single view of customer, experts single out CEM technology
  • Customer experience management gives Dell, Amex an edge

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