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Improving customer experience management across channels
Sponsored by KANA
Read this expert e-book to uncover why customer experience management (CEM) technology is the key to improving customer satisfaction and learn how to provide a consistent customer experience across all communication channels through a comprehensive CEM strategy.
Table Of Contents
- Using CEM software for a lofty goal: Customer satisfaction
- Measure contact center analytics across channels, have happy customers
- For a single view of customer, experts single out CEM technology
- Customer experience management gives Dell, Amex an edge
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