Sponsored by KANA
Read this expert e-book to uncover why customer experience management (CEM) technology is the key to improving customer satisfaction and learn how to provide a consistent customer experience across all communication channels through a comprehensive CEM strategy. Access >>>
Table of contents
- Using CEM software for a lofty goal: Customer satisfaction
- Measure contact center analytics across channels, have happy customers
- For a single view of customer, experts single out CEM technology
- Customer experience management gives Dell, Amex an edge
Premium Content for Free.
More Premium Content Accessible For Free
Marketing through effective social CRM strategy
Social media users and IT consultants hold the keys to launching an effective social CRM strategy. In this chapter of our e-book, Improving the ...
How to fine-tune your contact center
Call centers can easily fall behind the times with old software, metrics and strategies, so companies need to be forever looking ahead -- toward ...
CRM data migration best practices
In this handbook, readers will discover methods on how to avoid big mistakes during data migration. Additionally, readers will be informed of what ...