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Social media users and IT consultants hold the keys to launching an effective social CRM strategy. Readers will find expert insight on how to best maximize a marketing message in a sea of social media in this chapter of our e-book, Improving the Customer Experience Through Technology. Also get advice on the social marketing tools that work best for different companies. Access >>>
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Companies don’t always do right by their customers on social media. This e-book chapter will explore how companies misuse social media -- mistaking ...
Mobile applications have become critical connecting points between on-the-go customers and businesses. If a company has a mobile app that isn’t ...
The age of the isolated call center is over. Organizations need to give customers a number of ways to reach them -- websites, mobile apps, Short ...
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Contact center upgrades to clear up complex customer service
Contact centers are struggling to stay on top of the myriad communication channels available to consumers today. To effectively manage those channels...
Modernizing customer relationship management systems today
If you were asked to define either an on-premises or hosted contact center, could you? Don't fret if you can't: Many professionals don't know the ...
Contact center technologies combat customer frustration with automation
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