Sponsored by SearchCRM
Companies don’t always do right by their customers on social media. This e-book chapter will explore how companies misuse social media -- mistaking it for a marketing vehicle -- how they should provide the proper tools to employees and how social processes should be integrated with their systems and functions. Access >>>
Premium Content for Free.
Access Other Available Chapters
Mobile applications have become critical connecting points between on-the-go customers and businesses. If a company has a mobile app that isn’t ...
Social media users and IT consultants hold the keys to launching an effective social CRM strategy. In this chapter of our e-book, Improving the ...
More Premium Content Accessible For Free
Marketing through effective social CRM strategy
How to fine-tune your contact center
Call centers can easily fall behind the times with old software, metrics and strategies, so companies need to be forever looking ahead -- toward ...
CRM data migration best practices
In this handbook, readers will discover methods on how to avoid big mistakes during data migration. Additionally, readers will be informed of what ...