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May 12, 2010

The executive’s guide to contact center technology planning

In this e-book, learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up for success with contact center technology.

Table Of Contents

  • Emerging contact center technology trends
  • Selecting the right call center technology
  • Top 10 call center technology must-haves
  • FAQ: Making call center technology decisions

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