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The emergence of Software as a Service-based applications has enabled organizations to get new applications up and running quickly and cheaply, saving resources for mission-critical tasks. Hear from experts on the costs and ROI associated with SaaS applications, explore information on single-tenancy vs. isolated tenancy, and read about some of the drawbacks and security concerns of SaaS in this comprehensive e-book. Access >>>
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Some pundits foresee a future in which all data center computing is done in the "cloud," but that future is a long way off. Most organizations have ...
Cloud computing has brought many changes to the development world, not least of which is the question of how the languages developers most frequently...
Infrastructure as a Service (IaaS) —or the ability to rent servers and storage by the hour in a pay-as-you-go way—is not only real but also saving ...
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The more the merrier: Customer service goes multichannel
Multichannel marketing means allowing customers to have conversations on their terms, at their convenience and using the channels -- phone, email, ...
Customer experience consistency key to successful CRM
The age of the isolated call center is over. Organizations need to give customers a number of ways to reach them -- websites, mobile apps, Short ...
Marketing through effective social CRM strategy
Social media users and IT consultants hold the keys to launching an effective social CRM strategy. Readers will find expert insight on how to best ...