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The emergence of Software as a Service-based applications has enabled organizations to get new applications up and running quickly and cheaply, saving resources for mission-critical tasks. Hear from experts on the costs and ROI associated with SaaS applications, explore information on single-tenancy vs. isolated tenancy, and read about some of the drawbacks and security concerns of SaaS in this comprehensive e-book. Access >>>
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Some pundits foresee a future in which all data center computing is done in the "cloud," but that future is a long way off. Most organizations have ...
Cloud computing has brought many changes to the development world, not least of which is the question of how the languages developers most frequently...
Infrastructure as a Service (IaaS) —or the ability to rent servers and storage by the hour in a pay-as-you-go way—is not only real but also saving ...
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Contact center upgrades to clear up complex customer service
Contact centers are struggling to stay on top of the myriad communication channels available to consumers today. To effectively manage those channels...
Modernizing customer relationship management systems today
If you were asked to define either an on-premises or hosted contact center, could you? Don't fret if you can't: Many professionals don't know the ...
Contact center technologies combat customer frustration with automation
Can automation improve the customer experience? Some say it can by creating a standardized, consistent experience. Automation technologies like ...