Sponsored by SearchCRM
Long past are the days when the contact center was simply a call center with agents on phones. Today, customers want to interact with agents 24 hours a day via email, chat on social media and text in addition to the old standby, the telephone.
In this three-part handbook, discover how new technologies are making agents' lives easier. Learn how mobile apps are changing how agents interact with customers -- and how some companies are integrating mobile CRM with the contact center. Find out about the pitfalls companies can encounter when the contact center is on social media and how to avoid them. Access >>>
Table of contents
- Agents need the cutting edge
- Mobile takes the contact center in new directions
- On social media, avoid awkward moves
Premium Content for Free.
More Premium Content Accessible For Free
Contact center upgrades to clear up complex customer service
Contact centers are struggling to stay on top of the myriad communication channels available to consumers today. To effectively manage those channels...
Modernizing customer relationship management systems today
If you were asked to define either an on-premises or hosted contact center, could you? Don't fret if you can't: Many professionals don't know the ...
Contact center technologies combat customer frustration with automation
Can automation improve the customer experience? Some say it can by creating a standardized, consistent experience. Automation technologies like ...