Sponsored by SearchCRM
Call centers can easily fall behind the times with old software, metrics and strategies, so companies need to be forever looking ahead -- toward technologies that fit a multichannel world. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management -- including schedule and workforce management. Access >>>
Table of contents
- Achieving success through metrics
- Most improved: Workforce management apps
- Don’t get lost in the social shuffle
Premium Content for Free.
More Premium Content Accessible For Free
Putting customers on the map with geolocation mobile apps
Digital marketing, mobility and social networks are changing the way we think about the customer experience. No longer is it enough to send the same ...
Contact center upgrades to clear up complex customer service
Contact centers are struggling to stay on top of the myriad communication channels available to consumers today. To effectively manage those channels...
Modernizing customer relationship management systems today
If you were asked to define either an on-premises or hosted contact center, could you? Don't fret if you can't: Many professionals don't know the ...