Sponsored by SearchCRM
Call centers can easily fall behind the times with old software, metrics and strategies, so companies need to be forever looking ahead -- toward technologies that fit a multichannel world. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management -- including schedule and workforce management. Access >>>
Table of contents
- Achieving success through metrics
- Most improved: Workforce management apps
- Don’t get lost in the social shuffle
Premium Content for Free.
More Premium Content Accessible For Free
Contact center technology today requires a new approach
Managing customer relationships today is about a whole lot more than a weekly newsletter and a few phone lines. Organizations ahead of the curve have...
The more the merrier: Customer service goes multichannel
Multichannel marketing means allowing customers to have conversations on their terms, at their convenience and using the channels -- phone, email, ...
Customer experience consistency key to successful CRM
The age of the isolated call center is over. Organizations need to give customers a number of ways to reach them -- websites, mobile apps, Short ...