Sponsored by SearchCRM
Call centers can easily fall behind the times with old software, metrics and strategies, so companies need to be forever looking ahead -- toward technologies that fit a multichannel world. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management -- including schedule and workforce management. Access >>>
Table of contents
- Achieving success through metrics
- Most improved: Workforce management apps
- Don’t get lost in the social shuffle
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Modernizing customer relationship management systems today
If you were asked to define either an on-premises or hosted contact center, could you? Don't fret if you can't: Many professionals don't know the ...
Contact center technologies combat customer frustration with automation
Can automation improve the customer experience? Some say it can by creating a standardized, consistent experience. Automation technologies like ...
Forging the path to tomorrow's CRM
Perhaps no two words have more of an effect on business today than "customer experience." Consumers have a wealth of options for buying products and ...