Arie Goldshlager, Years: 2001--2003
Call center VoIP software, Call center agent, Call center manager, On-demand call center, Outsourcing, Software, Speech technology, Self service
ROI, Implementation, Industry news, Strategies, Social CRM, Upgrading CRM, Customer experience management
Mobile sales, Sales force automation, Strategy and effectiveness
Customer loyalty, Email marketing, Internet marketing, Marketing automation technology, Campaign management, Management strategies
Evaluating SaaS, SaaS implementation, SaaS vendors, SaaS market trends, SaaS and cloud costs
Analytics, Data integration, Customer privacy, Data governance, Data quality management
Evaluating CRM, Mobile CRM, Open source CRM, Small business CRM, Vertical CRM software, Salesforce, Microsoft CRM, SAP CRM, Oracle CRM
When delving into analytics, Frank Buytendijk suggests businesses ask themselves three questions: What is real? What is true? What is good?
Get news and other information resources about strategies for gaining business intelligence benefits, reported from the TDWI World Conference and BI Executive Summit in Las Vegas.
The Paradies Shops’ search for BI tools to access data quickly and break away from Excel spreadsheets started with data discovery vendors but didn’t end with them.
Analysts say a growing number of organizations are adopting data warehouse appliances, primarily to supplement existing platforms. But users like Catalina Marketing have gone all in on appliances.
Regulatory pressures and the need to improve data quality are forcing financial institutions to rethink their reference data management strategies.
A local AAA auto club serving three western states is using cloud-based data integration tools to help drive an aggressive cloud computing strategy.
SAP is rolling out high-speed analytics applications for small and midsize businesses.
Learn about the hardware and software aspects of in-memory and SAP HANA -- and what you should know when evaluating it for your company.
When Ace Hardware went looking for a way to integrate its financials and order processing systems, it decided going with Oracle was too risky.
Oracle recently announced some new mobile apps for J.D. Edwards. Expert Al Marmero talks about their benefits and potential drawbacks.
Oracle has spent $3.4 billion on Taleo and RightNow in the past few months, showing that it is serious about hosting applications in the cloud for its customers.
One reader asks how to set up a report in Oracle SQL so that Monday is the first day of the week.
SaaS BI and its benefits explained: it can improve scalability and reduce administration costs; it offers capabilities in data warehousing, ETL and analytics; it can be secured. What’s not to like?
IT leaders need to get information governance right if MDM is to help cut costs, stoke productivity and mitigate risk, according to Gartner on the eve of the MDM summit.
Gartner’s BI London summit will show a landscape beset by strategic misalignment, intra-organisational struggle and weak cloud adoption. Yet mobile BI is becoming a reality.
Hasbro is reinventing its rich media and enterprise digital asset management strategy to make sure its toys and games are correctly used by its marketers, distributors and retailers around the world.
Web content management is not just about publishing Web pages any more, according to one industry expert. It has become a way to use content to power useful business applications for the enterprise.
Digital archiving and the longevity of electronic information is being overlooked by enterprise content management professionals at the enterprise’s peril. Digital doesn’t necessarily mean permanent.