Dick Lee

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Dick Lee has been developing customer-centric business strategies and supporting those strategies with customer information management systems since the early 1980s. Today, Mr. Lee is internationally known for his knowledge of what makes Customer Relationship Management (CRM) implementations succeed and what makes them fail.

Prior to joining Caribou Lake in 2002, Mr. Lee was founder and principal of High-Yield Marketing; a consulting firm specialized in helping clients develop customer-centric strategies and systems. Mr. Lee also has extensive marketing agency experience, with a focus on business-to-business and financial services clients.

Mr. Lee is the author of several books, including The Customer Relationship Management Survival Guide and his most recent, Strategic CRM: the Complete Implementation Manual. Mr. Lee writes for both CRM magazine and CRMGuru.com, and he's a partner in the CRMGuru research studies on customer satisfaction with CRM software and best practices in CRM implementation.
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Business Analytics
- To glean value from 'big data' projects, it may take more than Hadoop
  
  Organizations will have to push beyond storage requirements and basic business intelligence tools to exploit big data, according to a Gartner analyst.
- On the go the way to go? Answer lies with building mobile BI business case
  
  According to a recent Gartner survey, mobile technology is the second most important priority for CIOs in 2012, but building the business case is easier said than done.
- Basic vs. complex: Companies walk the line on analytics best practices
  
  Businesses looking to build effective business intelligence and analytics programs have to toe the line between focusing on the basics and using new technology to build more complex BI systems.
Data Management
- People, process issues offer path to improve data quality on the cheap
  
  An emphasis on educating end users and upgrading internal processes can help enterprises fix data quality problems without dropping a ton of cash, according to analysts.
- As data demands speed up, information management tools pave road ahead
  
  New research shows data virtualization, data governance and master data management initiatives provide higher levels of satisfaction with data quality and data integration.
- Bank of America IT exec: EIM drivers key to shaping project plans
  
  Enterprise information management programs should be molded around clear business objectives, says a senior information architect at Bank of America.
SAP
- SAP builds the case for HANA in-memory bench with new apps, customers
  
  After talking up its mobile and cloud road maps, SAP chose last day of the SapphireNow conference to talk about the third part of the equation it’s basing its future success on: HANA, and in-memory technology.
- SuccessFactors now leading SAP cloud strategy, but questions remain
  
  SAP has placed a huge bet on a new executive “born in the cloud” and on a company that will now guide both companies’ roadmap for existing products.
- SAP tells of a future built on in-memory, mobile, and cloud
  
  SAP outlined its cloud strategy at the SapphireNow conference in Orlando. Are customers genuinely interested, or is it just SAP hype?
Oracle
- Implementing a Hyperion system in 3 weeks -- it can be done
  
  An Oracle Hyperion system implementation in three weeks? Yes, it can be done. Communications firm Neustar implemented Hyperion in less than a month and gained efficiencies in the process.
- Las Vegas expands its Oracle business intelligence horizons for better government transparency
  
  The city of Las Vegas underwent a three-year Oracle business intelligence project to bring more data to its employees and the public. The city's IT manager explains how it happened.
- Midmarket companies find JD Edwards upgrades a good fit
  
  At some point, your JD Edwards shop will have to decide whether to switch to a different product, upgrade or stay where you are. Learn what two other organizations did when working through JD Edwards upgrades.
DataManagement UK
- NEC Europe has yen for Host Analytics’ financial planning
  
  NEC Europe has signed up to use Host Analytics' cloud-based financial planning service to better integrate an acquisition and support its growth plans.
- Podcast: How to craft an effective MDM strategy
  
  In this podcast interview, Andy Hayler gives advice on how to create and implement an MDM strategy that is ruthlessly focused on business value.
- Jill Dyché: CEO big data focus good news and bad news for IT
  
  Jill Dyché, a data management expert, sees CEO interest and scepticism as both an opportunity and a threat. Avoid the big data 'gotchas', and don't mistake data warehousing for big data.
Content Management
- Trash the old data: A firm record retention schedule can lead to DM success
  
  Information is growing exponentially and the lack of firm record retention schedules is costing organizations big money and will increase liability as time passes, says consultant Randolph Kahn.
- Cimarex picks Accellion enterprise collaboration platform over SharePoint
  
  Cimarex Energy replaced its SharePoint system with Accellion’s enterprise collaboration platform for secure mobile file sharing and uses it to recruit graduate geology students.
- Paper originals still needed when using a document management system?
  
  Get expert advice on whether it’s necessary to keep paper or other forms of original materials once a company implements an electronic document management system.

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Dick Lee

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