As the customer leadership executive for five large U.S. market leaders, Jeanne is passionate about the customer and redirecting priorities and creating transformational changes to the brands’ customer experience.
After 25 years as the customer experience executive in five major US corporations, Bliss founded CustomerBliss, which helps companies transform their thinking by bringing the silo-based operations together to understand the customer perspective. She helps gain consensus on the desired customer experience and required hand-offs for optimum performance. And she coaches leaders to unite their culture by overcoming the issues creating a chasm between themselves and their customers.
Her two best-selling books are "Chief Customer Officer: Getting Past Lip Service to Passionate Action,” and "I Love You More than My Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Times and Bad.”
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