QUESTION POSED ON: 15 March 2005
I'm an "eLearning Specialist" who has recently taken a job at a call
center.
The center wants me to set things up so that eLearning is delivered
automatically (it "pops up") whenever there's a sufficient drop in call
volume. I know that Knowlagent has this functionality, but I'm wondering if
there isn't a simpler application that could handle the task, or whether I
can code this myself. We're using Avaya (Lucent's) Call Management System.
I'm usually very good with technology, can code and write script in a few
languages, build computers from scratch, etc. But the system I'm working
with is a black box to me so far. Do you have any insight -- what should I be
looking for or what could I be doing?
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