Home > Ask the CRM Experts > Evaluating CRM software Questions & Answers > What's the best help desk application?
Ask The CRM Expert: Questions & Answers
EMAIL THIS

What's the best help desk application?

Paul Greenberg EXPERT RESPONSE FROM: Paul Greenberg

Pose a Question
Other CRM Categories
Meet all CRM Experts
Become an Expert for this site


Digg This!    StumbleUpon Toolbar StumbleUpon    Bookmark with Delicious Del.icio.us   


>
QUESTION POSED ON: 09 May 2007
Do you know if there are rankings or comparisons available of PeopleSoft vs. RightNow Technologies vs. Remedy?

>
EXPERT RESPONSE
Unfortunately, there aren't any that are currently valid -- for multiple reasons. First, PeopleSoft is now part of Oracle and its being merged into the Fusion product that's due out at some time next year, so it doesn't have an independent existence.

Second, RightNow is an on-demand application. Lastly, Remedy, despite their claims, doesn't fall into CRM. If you're looking for a help desk application, Remedy does a good job of being that, but they offer no more than that. PeopleSoft doesn't have help desk, and RightNow does, but their application is much more than that. PeopleSoft has multiple applications in their suite, while RightNow and Remedy are much more narrowly defined.

Please send more information about the functionality you're looking for, and I will try to be more helpful.


Sound Off! -   Be the first to post a message to Sound Off!


Digg This!    StumbleUpon Toolbar StumbleUpon    Bookmark with Delicious Del.icio.us   


RELATED CONTENT
Evaluating CRM software
What CRM architecture is similar to Vantive software?
How to select the right CRM system
Where can I find an independent CRM consultant?
Choosing a CRM product: Does the industry and type of business matter?
What makes Siebel CRM stand out against other CRM suites?
Conducting a CRM system and process audit
Why hire a consultant for a CRM upgrade?
How to choose a consultant for a CRM software upgrade
How to prepare CRM software users for the upgrade process
Hyperion Reporting vs. Cognos ReportNet

Small business and midmarket CRM software
Microsoft to add CRM accelerators, online marketplace
Oracle previews Fusion, Web 2.0 apps
Comparing Microsoft CRM and GoldMine CRM software
Microsoft CRM implementation on a Small Business Server (SBS)
Creating Microsoft templates for Dynamics CRM with Snap tools
Microsoft CRM support and maintenance for a small business
Comparing Oracle E-Business Suite and Microsoft Dynamics CRM
CRM application upgrade decision checklist based on business needs
Code fixes to update lead contact dates in Microsoft CRM
Preview of Microsoft's advanced analytics tools for Dynamics CRM

Evaluating CRM software
Microsoft to add CRM accelerators, online marketplace
The advantages of Microsoft CRM Online: Support, flexibility and cost
Using Duet software to integrate SAP CRM and Microsoft Office
Using the SAP CRM Internet sales feature in CRM 2007
Microsoft CRM fundamentals
Using the Microsoft CRM Mail Merge Wizard
Running Microsoft Dynamics CRM workflow and other functions
Oracle acquisitions: Is Oracle interested in Salesforce.com?
The Microsoft Resource Center in Dynamics CRM
Advanced Find in Microsoft Dynamics CRM
Evaluating CRM software Research

RELATED GLOSSARY TERMS
Terms from Whatis.com − the technology online dictionary
Apex  (SearchCRM.com)

RELATED RESOURCES
2020software.com, trial software downloads for accounting software, ERP software, CRM software and business software systems
Search Bitpipe.com for the latest white papers and business webcasts
Whatis.com, the online computer dictionary



Search and Browse the Expert Answer Center
Search and browse more than 25,000 question and answer pairs from more than 250 TechTarget industry experts.
Browse our Expert Advice

About Us  |  Contact Us  |  For Advertisers  |  For Business Partners  |  Site Index  |  RSS
SEARCH 
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.

TechTarget Corporate Web Site  |  Media Kits  |  Reprints  |  Site Map




All Rights Reserved, Copyright 2000 - 2008, TechTarget | Read our Privacy Policy
  TechTarget - The IT Media ROI Experts