Home > Ask the CRM / Call Center Experts > Call center software and call center management Questions & Answers > Call center certification programs for managers and agents
Ask The CRM Expert: Questions & Answers
EMAIL THIS

Call center certification programs for managers and agents

Donna Fluss EXPERT RESPONSE FROM: Donna Fluss

Pose a Question
Other CRM Categories
Meet all CRM Experts
Become an Expert for this site


Digg This!    StumbleUpon Toolbar StumbleUpon    Bookmark with Delicious Del.icio.us   


>
QUESTION POSED ON: 24 August 2007
I am familiar with the CIAC (Call Center Industry Advisory Council) call center manager certification, and I have heard that CIAC certification may soon be available for call center agents. But I am looking for certification for my customer service department as a whole. Does this exist? Is there something like a five-star industry standard certification that I can pursue for my department?


Digg This!    StumbleUpon Toolbar StumbleUpon    Bookmark with Delicious Del.icio.us   


RELATED CONTENT
Call center software and call center management
Pros and cons of using a pay-per-call service in the call center
Examining call center cell phone regulations
Overview of open source call center software
Creating work-at-home agent agreements for call center employees
What call center events or conferences should we attend?
Ten ways to re-energize and motivate call center agents
Pros and cons of auto-response software in the call center
Managing call center stress: Three stress management training courses for agents
Finding remote call center agent jobs and opportunities
How can a call center offshore outsourcing firm attract new clients?

Call center manager
Tracking the online customer experience after a website redesign
Managing customer conversations in the call center
Workforce management software product directory
Call center interaction dos and don'ts
FAQ: Making call center technology decisions
Five call center sales tips and techniques
Call center video: PlumChoice uses Aspect workforce management system
Call center workforce management software the choice for PlumChoice
Pros and cons of using a pay-per-call service in the call center
Is now the time for contact center spending?
Call center manager Research

RELATED RESOURCES
2020software.com, trial software downloads for accounting software, ERP software, CRM software and business software systems
Search Bitpipe.com for the latest white papers and business webcasts
Whatis.com, the online computer dictionary


I've watched quite a few call center certification programs and come and go over the years. The program that is currently attracting the most attention, particularly among outsourcers who find marketing value in call center certification, is Customer Operations Performance Center (COPC). I understand that COPC allows certification of either an entire call center or a single process.




Search and Browse the Expert Answer Center
Search and browse more than 25,000 question and answer pairs from more than 250 TechTarget industry experts.
Browse our Expert Advice



Expert CRM Reviews
CRM Webcasts
Sales force CRM

Find the right CRM solution according to your unique needs.
About Us  |  Contact Us  |  For Advertisers  |  For Business Partners  |  Site Index  |  RSS
SEARCH 
TechTarget provides technology professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective purchase decisions and managing their organizations' technology projects - with its network of technology-specific websites, events and online magazines.

TechTarget Corporate Web Site  |  Media Kits  |  Site Map




All Rights Reserved, Copyright 2000 - 2009, TechTarget | Read our Privacy Policy 		  TechTarget - The IT Media ROI Experts