Home > Ask the CRM Experts > Using SAP CRM Questions & Answers > Using SAP XI to integrate SAP CRM with Oracle
Ask The CRM Expert: Questions & Answers
EMAIL THIS

Using SAP XI to integrate SAP CRM with Oracle

Srinivasa Katta EXPERT RESPONSE FROM: Srinivasa Katta

Pose a Question
Other CRM Categories
Meet all CRM Experts
Become an Expert for this site


Digg This!    StumbleUpon Toolbar StumbleUpon    Bookmark with Delicious Del.icio.us   


>
QUESTION POSED ON: 10 October 2007
I read on a discussion board that SAP CRM can be integrated with Oracle applications using SAP XI. How can this be done? What interface is required in SAP XI to integrate with Oracle?

>
EXPERT RESPONSE
There are several key components to consider for Oracle application and SAP CRM integration, and a few ways to perform the integration.

Design
Communication in SAP XI is interface based. There are two types of interfaces:

Outside-in: You create the relevant interfaces from the Oracle system in the integration builder.

Inside-out: The functions that are to be called using SAP XI already exist in Oracle. This requires using the integration builder in XI.

Configuration
You configure the cross-system Oracle to SAP processes for an existing system landscape. The configuration describes how the integration server is to process inbound messages and to which receiver or receivers messages are sent. Various engines are involved in message processing on the integration server.


Digg This!    StumbleUpon Toolbar StumbleUpon    Bookmark with Delicious Del.icio.us   


RELATED CONTENT
Using SAP CRM
Using Duet software to integrate SAP CRM and Microsoft Office
Using the SAP CRM Internet sales feature in CRM 2007
How does SAP CRM integrate with SAP ERP?
SAP CRM 2007: Usability and new features
Where can I find SAP CRM technical resources?
SAP CRM vs. MySAP CRM
Transferring data from ECC 6.0 to SAP CRM 5.0
Upgrading to SAP CRM 5.0: Tips for success
SAP CRM upgrades: How a consultant can help
How should I be calculating IRR with SAP CRM?

CRM strategy
The chief customer officer and the customer experience
Benefits of ERP-CRM integration
CRM application integration using Web services
Can Oracle be 'social' with CRM?
CRM failure: The top six reasons CRM programs fail
Chief customer officers need patience, energy
Gartner: CRM spending looking up
Customer complaint handling and resolution policies
Identifying customer needs to create customer value
Understanding customer behavior with Don Peppers

RELATED GLOSSARY TERMS
Terms from Whatis.com − the technology online dictionary
collaborative CRM  (SearchCRM.com)
escalation plan  (SearchCRM.com)
partner relationship management  (SearchCRM.com)
project planning  (SearchCRM.com)

RELATED RESOURCES
2020software.com, trial software downloads for accounting software, ERP software, CRM software and business software systems
Search Bitpipe.com for the latest white papers and business webcasts
Whatis.com, the online computer dictionary



Search and Browse the Expert Answer Center
Search and browse more than 25,000 question and answer pairs from more than 250 TechTarget industry experts.
Browse our Expert Advice

About Us  |  Contact Us  |  For Advertisers  |  For Business Partners  |  Site Index  |  RSS
SEARCH 
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.

TechTarget Corporate Web Site  |  Media Kits  |  Reprints  |  Site Map




All Rights Reserved, Copyright 2000 - 2008, TechTarget | Read our Privacy Policy
  TechTarget - The IT Media ROI Experts