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EXPERT RESPONSE
There are no industry standards for turnover, as so many factors can impact it–hiring process, pay levels, how the center is run, career opportunities, etc. At best, you can find studies that allow you to compare your turnover to other companies, such as Centerserve's best practices benchmarking reports that show turnover by employee type. Keep in mind that there are different ways to measure turnover–for example, whether they include or exclude internal promotions or measure voluntary vs. involuntary separately.
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