Home > Ask the CRM Experts > Call center software and call center management Questions & Answers > What's the difference between speech recognition software and voice tags?
Ask The CRM Expert: Questions & Answers
EMAIL THIS

What's the difference between speech recognition software and voice tags?

Donna Fluss EXPERT RESPONSE FROM: Donna Fluss

Pose a Question
Other CRM Categories
Meet all CRM Experts
Become an Expert for this site


CRM and call center FAQs
Digg This!    StumbleUpon Toolbar StumbleUpon    Bookmark with Delicious Del.icio.us    Add to Google


>
QUESTION POSED ON: 05 November 2007
What's the difference between voice tags and voice recognition? Are they the same thing?

>
EXPERT RESPONSE
Voice recognition is often referred to as speech recognition. Voice tags are essentially commands used in speech recognition. Voice tags are increasingly popular with speech-enabled cell phones. A user may be able to set up voice tags on their call phone, or the phone may come with pre-recorded voice tags.


Digg This!    StumbleUpon Toolbar StumbleUpon    Bookmark with Delicious Del.icio.us    Add to Google


RELATED CONTENT
Call center software and call center management
Finding remote call center agent jobs and opportunities
How can a call center offshore outsourcing firm attract new clients?
Preparing for a call center agent job interview: What skills are required?
Call center rules and regulations: Why are they so strict?
Phone sales techniques: Keeping customers on the line
Why do call centers use courtesy calls?
Call center seating: Keeping track of vacant workstations
Tips for starting a home-based call center
How can we motivate our call center agents to up-sell?
Training for quality assurance analysts: What topics should we cover?

Speech technology
Convergys adds to relationship management with Intervoice acquisition
Call center technologies: Top 10 buzzwords
Speech analytics technology quiz
Speech analytics software: Top 10 headlines
Who should buy speech analytics technology?
Speech analytics improving service, sales
Call center interactive voice response (IVR) system quiz answers
Call center interactive voice response (IVR) system quiz
AAA sees savings, service improvement with call recording
Seven things you need to know about speech analytics

Call center software
Effective eLearning training in the call center: Eight tips for success
Call center eLearning: Top 10 buzzwords
Voices of CRM: Esteban Kolsky on email customer service
Measuring chat session average handle time (AHT)
Can interactive voice response systems recognize abandoned calls?
Speech self-service speaks the language of savings
Call center technologies: Top 10 buzzwords
Speech analytics technology quiz
Successful workforce management initiative depends on educating contact center agents
Web 2.0, multichannel tools found lacking in latest Gartner customer service rankings
Call center software Research

RELATED GLOSSARY TERMS
Terms from Whatis.com − the technology online dictionary
abandoned call  (SearchCRM.com)
call center agent  (SearchCRM.com)
cross-media queuing  (SearchCRM.com)
Erlang B  (SearchCRM.com)
Erlang C  (SearchCRM.com)
inbound call  (SearchCRM.com)
off-peak  (SearchCRM.com)
outbound call  (SearchCRM.com)
screen pop  (WhatIs.com)
skill-based routing  (SearchCRM.com)

RELATED RESOURCES
2020software.com, trial software downloads for accounting software, ERP software, CRM software and business software systems
Search Bitpipe.com for the latest white papers and business webcasts
Whatis.com, the online computer dictionary



Search and Browse the Expert Answer Center
Search and browse more than 25,000 question and answer pairs from more than 250 TechTarget industry experts.
Browse our Expert Advice



Expert CRM Reviews
CRM Webcasts
Sales force CRM

Find the right CRM solution according to your unique needs.
About Us  |  Contact Us  |  For Advertisers  |  For Business Partners  |  Site Index  |  RSS
SEARCH 
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.

TechTarget Corporate Web Site  |  Media Kits  |  Reprints  |  Site Map




All Rights Reserved, Copyright 2000 - 2008, TechTarget | Read our Privacy Policy 		  TechTarget - The IT Media ROI Experts